RWJBarnabas Health Looking for Ambulatory Applications Manager at Oceanport, NJ  Full Time

Application Description

EpicCare Ambulatory is one of the main and largest components of the Epic System used in the medical group and outpatient hospital departments. Primary Care and Specialty clinicians use the Ambulatory Module to document visits, place orders, send prescriptions, perform in-office procedures, review results, and send communications to patients.

Role Description

The Application Manager is primarily responsible for providing day-to-day leadership to the functional team for all core activities pertaining to the planning and execution of projects related to the Epic application build. They are responsible for the overall design and development of the Epic application and are required to gain in-depth knowledge of the application and software. The Application Manager is expected to be knowledgeable about organizational policies, procedures and business operations, as well as the area of business they are representing and the functionality available in the application(s). The Application Manager will communicate with Epic s installation team, review the software, analyze business operations, work with vendors and end-users to tailor the system to the organization, and participate in the pilot training of end-users (as needed). This role will participate in current state mapping and future state workflows development, application design and development, testing support, issues resolution application integration, implementation and ongoing support activities.

The Application Manager will perform in-depth analyses of workflows, data collection, report details, and other technical issues associated with the use of vendor software. The Application Manager will be responsible for developing and documenting the internal procedures that will be used in conjunction with vendor applications and assess implementation strategies and the impact those strategies will have on workflows and operations. The Application Manager will ensure alignment of all application activities with cultural and clinical transformation objectives. The Application Manager will identify and manage resistance to change as related to their respective application of responsibility.

Qualifications

Education

• Preferred: Master s degree in Health Care, Information Technology, Business, or related field
• Minimum: Bachelor s degree or equivalent years of relevant work experience

Work Experience:

• Preferred: Seven (7) years experience in a health care setting and management of IT team
• Minimum: Three (3) years relevant experience and management of IT/Quality program or team
• Experience with implementing IT systems and/or large-scale and complex standardization and implementation of an EHR is highly desirable
• Demonstrated workflow process analysis and design, communication and interpersonal skills, facilitation/training skills, project management capabilities, and leadership orientation

• Strong assertiveness skills and ability to manage conflict in a variety of situations
• Superior organizational and people management skills
• Experience with managing employees, including coaching and performance management
• Demonstrated ability to align and motivate key process stakeholders, including nurses, physicians, and other clinical/administrative staff
• Demonstrated ability to interact with multidisciplinary teams
• Demonstrated application design and implementation skills
• Experience in Epic installations preferred
• Demonstrated leadership position(s) in ambulatory areas preferred, including project management roles.

Licenses and Certifications:

• Minimum: Obtaining applicable certification will be an expectation of the role including EpicCare Ambulatory, SmartForms and Order Transmittal preferred (NVT)
• Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable

Key Competencies

• Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs
• Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner. Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines
• Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts
• Learning: the ability and willingness to learn new software and systems
• Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Problem solving: seeking, logically examining, and interpreting information from different sources to determine a problem’s cause and developing a course of action to resolve the problem and to prevent its recurrence
• Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures