Customer Service
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Why Work at RRD?
The common denominator to our innovation is extraordinary people. At RRD, our diverse group of talented marketing, creative, data, digital, print, research, technology, and engineering professionals take on our clients’ challenges with bold thinking to achieve results.
We invest in you and your personal and professional development.
RRD is looking for an energetic, and highly motivated Customer Service Rep to join our team of at our Orlando, FL facility!
Coordinate production of printed materials, or print related services for the company’s customers. Maintain positive customer relations through active engagement of the customer through all stages of the manufacturing process from initial contact through final disposition of the customers product.
Responsibilities
Business Unit/Platform Specific duties
HS diploma or equivalent with 8-9 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job, OR demonstrated ability to meet the job requirements through a comparable number of years of work experience. May possess additional education certification in this level.
Requires excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work. Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job. May provide oversight of work conducted by junior level staff and/or review/audit work for accuracy. Must have advanced knowledge of technology to include computers and software programs such as MS Office or MAC word processing, spreadsheets or other programs specific to the job in order to complete job duties successfully. Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.
Must have strong organizational skills with ability to manage deadlines and prioritize workload and make adjustment to meet business needs.
Must be able to work weekends and holidays.
RRD is an EEO/AA including Vets and Disabled Employer
RR Donnelley is an EEO/AA including Vets and Disabled Employer
RR Donnelley is an Equal Opportunity/Affirmative Action employer. The company’s policy is to select, place and deal with all its employees without discrimination based on race, religion, color, national origin, sex, gender identity or expression, age, disability, perceived disability, sexual orientation, protected Veteran status, genetic information or on the basis of any other status protected by applicable federal, state or local law.
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