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The Director, Customer Success owns day-to-day customer relationships and ensures successful customer adoption of products, including retention and upsell opportunities. This role also ensures successful customer onboarding by leading on-time implementations, rollout, and training while ensuring expectations are exceeded. In addition to customer responsibilities, the CS Director is accountable for the performance of Team Members within the vertical.
A Day In the Life
- Own customer retention and drives cross-sell and upsell opportunities with existing customers
- Ensure successful customer adoption of our product through efficient and effective onboarding, training, and continuously making trade-off decisions across customers
- Own the relationship with our day-to-day customer contact and brings value by proactively sharing insights, best practices, and perspectives
- Manage product implementation by overseeing day-to-day activities and setting proper expectations with the customer and providing context and leadership to the team to exceed customer expectations
- Enhance the team through cross-functional collaboration, mentorship, and leadership of direct reports
- Design, implement, and improve processes to continuously enhance the Customer Success function
- Serve as a customer subject matter expert in sales conversations and contributes ideas and content to enhance marketing efforts based on customer experience
Who You Are
- Bachelor’s degree with Master’s preferred
- 7+ years of experience applying analytics to business problems in areas such as Pricing, Revenue Management, Supply Chain Logistics, Inventory Management, or Customer Relationship Management
- 4+ years of relevant experience working for a Management Consulting Firm or in a Product Management Capacity
- 2+ years of management experience in a leadership role
- Ability to relate to senior customer executives in defining relevant strategies and tactics
- Exceptional leadership skills and ability to manage multiple diverse projects and teams
- Creative analytical capabilities and problem‐solving skills
What’s In It For You?
- Competitive base salary
- 100% paid healthcare including medical, dental, and vision coverage for our Team Members and their families
- 100% paid life insurance, long and short-term disability coverage for Team Members
- 401k plan with a generous match and immediately vested
- Company-issued cell phone or phone allowance
- Open PTO plan (take what you need!) and 9 paid holidays
- Gym membership reimbursement
- Flexible work arrangements
- Awarded a 2021 Healthiest Employer by the Atlanta Business Chronicle
- Once again awarded a Top Workplace in Atlanta in 2022!
Who We Are
A pioneer of Revenue Management, Revenue Analytics is an enterprise SaaS company that partners with Hospitality, Media, Transportation, and Manufacturing and Distribution companies to solve their most complex pricing challenges. By leveraging powerful analytics and deep strategic experience, Revenue Analytics’ next-generation software delivers intuitive answers to help companies perfect their pricing, reclaim missed revenue, and take back their time. To learn more about how Revenue Analytics is recreating Revenue Management, visit revenueanalytics.com or follow us on Twitter and LinkedIn.
Revenue Analytics embraces diversity and is an equal-opportunity employer. We are committed to building a Team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be
