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Red Coats Inc. is a privately held company founded over 60 years ago based in Bethesda, Maryland. We specialize in providing commercial office cleaning services to a myriad of customers. As we continue to grow, we are seeking to hire an exceptionally bright, multitasking, and self-motivated individual to assist the IT department. Our next Telecom Admin I primary responsibility will be assisting in maintaining the mobile device fleet including Android and IOS devices. Approximately 2,500 mobile devices are in use.
This position will also be responsible for managing the installation and configuration of external telecommunications & internet service to remote offices and other locations. This external service includes SDWAN on a fiber network. (No experience is required with fiber or SDWAN, but any experience will be taken into consideration.) Now is your opportunity to join our professional team! We offer EXCELLENT BENEFITS – 401 (K) – GENEROUS PAID LEAVE AND PAID TUITION FOR CAREER ADVANCEMENT.
- Use Mobile Device Management (MDM) software to manage mobile devices. (Knox, Intune)
- Coordinates installation and reconfiguration of hardware and software elements of data and voice communication network
- Administrative functions to include helpdesk triage
- May propose technical solutions to IT management to ensure all communications requirements are based on future needs and current usage, configuring such solutions to optimize cost savings
- Work with Accounting to ensure that jobs and telecom billing are updated
- May coordinate third-party maintenance for telecom and network equipment.
- Own and drive crises that may involve technically challenging issues and diverse audiences.
- Respond to informal/formal escalation requests for assistance and follow through to resolution
- Perform after-hours on-call rotation as required
- 1-year relevant experience with a minimum of a High School Diploma
- Experience with Telecom and mobility equipment
- Must be willing to work in a growing, fast-paced environment
