https://amzn.to/44P6GXZ
What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse?
The answer is data, — all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions .
Pure Is Blazing Trails And Setting Records
If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.
SHOULD YOU ACCEPT THIS CHALLENGE…
Pure Storage is actively seeking a Manager, Customer Success, to be a team leader with a focus on driving customer satisfaction, strengthening customer relationships and building trusted advisor relationships for Pure’s as-a-Service Subscription portfolio, which includes Evergreen//One , Evergreen//Flex and Cloud Block Store . This is a critical function that directly impacts Pure’s industry-leading Net Promoter Score.
You will be a team leader and a customer advocate, trusted advisor and Storage subject matter expert that will be the bridge to critical business functions, including; Professional Services, Engineering, Product Management, Finance, Marketing, Support, Sales, and Executive Leadership.
As a Manager of Customer Success, you will have two important roles as a “Player / Manager”. As a “Player”, you will manage a limited portfolio of key accounts and be responsible for vital Customer Success activities including on-boarding, adoption, training, advocacy, consumption, retention, renewals, reference-ability, customer satisfaction, customer engagement and the overall customer experience. As a “Manager”, you will lead a team of CSMs, ensuring they are enabled to provide a world class experience to their customers. You will be responsible for your team’s development and accountable for the customer experience of the region you represent.
In this role, you will provide team leadership and enterprise-level service and support to ensure the successful deployment, delivery and value realization of Pure’s as-a-Service Subscription portfolio to a select set of key customers. A Manager of Customer Success is expected to lead by example by providing a personalized experience by engaging with customers, partners, distributors and internal stakeholders to align Pure Storage technology with business and technical needs across the entire lifecycle. You will also mentor and coach your team by providing the onboarding, support guidance, subject matter expertise and ongoing career development to ensure the team is providing a consistent level of service and experience while growing in their individual careers.
Not only will you be leading a team and delivering for our customers and partners, you will be critical in our overall organizational growth and digital transformation – part of the leadership team that will design and build the processes, systems, programs, and tools to ensure that we continue to deliver our industry-leading experience as we continue to grow and scale.
IN THIS ROLE YOU’LL…
What You’ll Need To Bring To This Role…
You will be based in New York. As this is an office-centric role, you are expected to be present in the office for 3 days a week. As outlined in Pure’s Hybrid Work Policy, there will be variations over periods of time, depending on business need.
The annual base salary range is: $141,000 – $212,000. Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations. This role may be eligible for incentive pay and/or equity. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events – check out purebenefits.com for more information.
BE YOU—CORPORATE CLONES NEED NOT APPLY.
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey.
Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.
PURE IS COMMITTED TO EQUALITY.
Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.
Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
If you need assistance or an accommodation due to a disability, you may contact us at [email protected] .
APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE.
If you’re wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice .
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