Propel Looking for Customer Success Manager at Austin, Texas Metropolitan Area Full Time

Hi LinkedIn – I’m thrilled to be recruiting for a hypergrowth Series B SaaS business as they scale and grow internationally. They are now on the look out for their first Customer Success Manager for the USA.

🏢The Company

My client are an award-winning digital platform that transforms video and audio footage into workflows and analytics dashboards in the field.

Their platform uses the power of AI to save time, eliminate the need for excess paper and create safer workspaces.

They are corporate founded, so have the security and backing of a larger business, but are independently run and have the feel of a exciting start-up business.

🎭 The Role

As a Customer Success Manager you will:

This is a unique role as the business expands into the US market – they need someone who can wear multiple hats across both implementing their software and owning CS responsibilities

• You will develop and execute the customer onboarding and implementation
• Lead and define customer lifetime value strategies, analysis to foster account growth and engagement
• Deliver training to end-users, ensuring confidence in product use and optimising onboarding and handover processes
• Maintain close collaboration with customer-facing and product teams to drive product improvement based on feedback
• Establish recovery strategies to improve feature usage and engage in the upsell opportuntities to drive new revenue and new contracts
• Manage project milestones, dependencies, and stakeholder communication for effective project delivery.

🔎 What we are looking for

• Proven experience in a SaaS environment, with a track record of managing and implementing projects end-to-end
• Experience working with large, enterprise clients!
• Analytical mindset, comfortable using data for decision-making and strategy development
• Knowledge of Hubspot is preferred but not necessary
• Huge +++ if you speak Spanish

👀 Extra bits

• Working for an emerging market leader in the space
• Remote/Flexible working split – East Coast or Central state must have
• Happy to travel is super important as clients are across multiple different states and countries
• Huge opportunity for growth and adding serious value into their rapid growth plans

This is honestly an incredible opportunity – if this sounds like you please reach out by connecting with me directly and hitting apply!

I look forward to hearing from you! 👷‍♀️👷‍♂️