https://amzn.to/44P6GXZ
Job Description
The Quality and Training Team Lead will create a strategy to deliver best in class customer service and introduce modern learning into a remote contact center environment. You will be accountable for Quality and Training through modern frameworks, as well as having strict processes and governance in place to ensure the team is compliant at all times. Our vision is to create a virtual environment that enhances our team’s experience and engages them into our world of learning and development. This position will take accountability of departmental and operational performance, ensuring high levels of quality assurance through training, coaching, continuous improvement and people development. You will lead by example and be a role-model in demonstrating what is expected from the customer care operation, working with empathy, efficiency and tact at all times.
Primary Job Duties
Qualifications
The salary range for this role is $40,000 to $45,000 in base pay and exclusive of any bonuses or benefits. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Technical Requirements (for remote workers only, not applicable for onsite/in office work):
In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.
Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. Privia is a better company when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.
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