Prisma Health Looking for Desktop Analyst (Full-Time, Day, Columbia SC) at Columbia, SC  Full Time

Inspire health. Serve with compassion. Be the difference.

Job Summary

Under general direction, provides reliable, accurate, well-researched and technical knowledge and deploys newly approved devices and resolve issues. Utilizes strong understanding of desktop devices, software, and procedures to advise and assist in the approval and deployment process. Provides support to the IS department by working directly with onsite staff to insure the timely installation and support of the desktop environment. Coordinates the purchasing of desktop devices, software, licensing, and maintenance associated with these devices. Serves to coordinate the installation of desktop devices including but not limited to computers, printers, scanners, software and all associated peripherals. Maintains Support Center technical documentation and additionally prepares and analyzes statistical reports. This position is expected to mentor and train other Support Center Technicians and Desktop Analysts. May assist in the maintenance of vendor contracts, contract terms and contract versioning for assigned vendors. Supports the rest of the IS team as needed in handling the coordination of internal IS device purchasing.

Accountabilities

• Evaluate and resolve break-fix issues with computer and peripheral hardware and software.u00A0 Escalate issues to appropriate Senior level analysts as appropriate.u00A0 25%

• Participate in resolving move/add/change (MAC) requests relating to desktop computer equipment, peripherals, and software as assigned.u00A0 15%

• Handle escalated tickets as assigned. Escalate problems as appropriate following documented procedures. Follow given procedures for escalation to Tier 3 within the Service Center and Information Services.u00A0 15%

• Analyzes technical incident and support requests and consults with technical support teams to make recommendations to include but not limited to; software changes, training gaps, reduce call rates.u2002 10%

• Thoroughly documents all user encounters within the ITSM software, capturing pertinent user information, description of issue, troubleshooting steps and resolution notes offering the user and the other Support Center staff the future knowledge to resolve the same issue in the future. Acts as a Problem Coordinator during critical events.u00A0 10%

• Review, create and maintain technical knowledge documentation to support the end user and other Clinical Support staff.10%

• Trains and mentors other Desktop Analysts and Service Center Staff.u00A0 5%

• Maintain working knowledge of supported products and services, utilizing available online training to improve skills.u00A0 5%

• Applies proven communication, analytical and problem-solving skills to help identify, communicate and maximize system potential by the end user. Responsible for initiation of end user alert notifications during critical events.u00A0 5%

Minimum Requirements

• Associate’s Degree -u00A0Information Technology, Computer Science or a directly related field

• 1u00A0year – desktop services, application and/or help desk support

In Lieu of the Above Minimum Requirements

High School Diploma andu00A03 years of experience in desktop, application and/or help desk support.

Other Required Skills

• Excellent verbal and written communication skills

• A+ and/or Microsoft MCSA certification – Preferred

Other Requires Experience

Work Shift

Day (United States of America)

Location

3 Medical Park Rd Richland

Facility

7001 Corporate

Department

70019094 ITS Desktop Services

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

“,”title”:”Desktop Analyst (Full-Time, Day, Columbia SC)”,”datePosted”:”2024-02-28T00:00:00.000+0000″,”@context”:”http://schema.org”,”occupationalCategory”:”Information Systems and Technology”},”descriptionTeaser”:”Thoroughly documents all user encounters within the ITSM software, capturing pertinent user information, description of issue, troubleshooting steps and resolution notes offering the user and the othe…”,”jobFamily”:”Tech-IT/Technology”,”state”:”South Carolina”,”externalTracking”:true,”jobUpdatedDate”:”2024-02-29T00:32:11.542+0000″,”visibilityType”:”External”,”ml_skills_global”:{“ml_skills”:[{“standard”:”Technical Support”,”name”:”technical support”,”source”:”look-up”},{“standard”:”desktop services”,”confidence”:0.7747297883033752,”name”:”desktop services”,”source”:”ner”,”type”:”Techskill”},{“standard”:”Technical Documentation”,”name”:”technical documentation”,”source”:”look-up”},{“standard”:”Help Desk Support”,”name”:”help desk support”,”source”:”look-up”},{“standard”:”apple computers”,”confidence”:0.7242755889892578,”name”:”apple computers”,”source”:”ner”,”type”:”Techskill”},{“standard”:”Versioning”,”name”:”versioning”,”source”:”look-up”},{“standard”:”Computer Science”,”name”:”computer science”,”source”:”look-up”},{“standard”:”Troubleshooting”,”name”:”troubleshooting”,”source”:”look-up”},{“standard”:”Technical Writing”,”name”:”technical writing”,”source”:”look-up/ner”,”type”:”Techskill”}],”rchilli_preferred”:[],”rchilli_required”:[]},”siteType”:”external”,”longitude”:”-81.0348144″,”secondaryQuestionnaireId”:””,”ats”:”WORKDAY”,”isDerived”:false,”jobProfile”:”TT0061 – Desktop Analyst”,”uniqueValue”:{“jobId”:”R1092525″,”refNum”:”PRHEUS”,”locale”:”en_US”,”siteType”:”external”},”uniqueKey”:”PRHEUSR1092525en_USexternal”,”internalCategoryId”:”PRHEUS_Information_Systems_and_Technology”,”latlong”:{“lon”:-81.0348144,”lat”:34.0007104},”jobUniqueIdentifier”:”refNum,jobId,locale,siteType”,”multi_category”:[{“primaryLocaleCategory”:”Information Systems and Technology”,”internalCategoryId”:”PRHEUS_Information_Systems_and_Technology”,”category_raw”:”Tech-IT/Technology”,”category”:”Information Systems and Technology”}],”stateCountry”:”South Carolina, United States of America”,”jobFamilyGroupId”:”Technical Group”,”reqId”:”R1092525″,”jobId”:”R1092525″,”refNum”:”PRHEUS”,”ml_domains”:null,”profileId”:”TT0061″,”atsCategory”:”Technical Group”,”displayCareerSite”:true,”jobUpdated”:”2024-02-29T00:32:11.542Z”,”userType”:”external”,”ml_country”:”United States”,”primaryLocaleCategory”:”Information Systems and Technology”,”city”:”Columbia”,”jobFamilyGroup”:”Technical Group”,”visibilityLocale”:[“en_US”],”latitude”:”34.0007104″,”hasSecondaryQuestionnaire”:”no”,”fesHash”:”ef0a34f86f06591ef025f0af85fb2932cd26d9a6981c154d2c2591f018a5f8cc”,”description”:”

Inspire health. Serve with compassion. Be the difference.

Job Summary

Under general direction, provides reliable, accurate, well-researched and technical knowledge and deploys newly approved devices and resolve issues. Utilizes strong understanding of desktop devices, software, and procedures to advise and assist in the approval and deployment process. Provides support to the IS department by working directly with onsite staff to insure the timely installation and support of the desktop environment. Coordinates the purchasing of desktop devices, software, licensing, and maintenance associated with these devices. Serves to coordinate the installation of desktop devices including but not limited to computers, printers, scanners, software and all associated peripherals. Maintains Support Center technical documentation and additionally prepares and analyzes statistical reports. This position is expected to mentor and train other Support Center Technicians and Desktop Analysts. May assist in the maintenance of vendor contracts, contract terms and contract versioning for assigned vendors. Supports the rest of the IS team as needed in handling the coordination of internal IS device purchasing.

Accountabilities

• Evaluate and resolve break-fix issues with computer and peripheral hardware and software.u00A0 Escalate issues to appropriate Senior level analysts as appropriate.u00A0 25%

• Participate in resolving move/add/change (MAC) requests relating to desktop computer equipment, peripherals, and software as assigned.u00A0 15%

• Handle escalated tickets as assigned. Escalate problems as appropriate following documented procedures. Follow given procedures for escalation to Tier 3 within the Service Center and Information Services.u00A0 15%

• Analyzes technical incident and support requests and consults with technical support teams to make recommendations to include but not limited to; software changes, training gaps, reduce call rates.u2002 10%

• Thoroughly documents all user encounters within the ITSM software, capturing pertinent user information, description of issue, troubleshooting steps and resolution notes offering the user and the other Support Center staff the future knowledge to resolve the same issue in the future. Acts as a Problem Coordinator during critical events.u00A0 10%

• Review, create and maintain technical knowledge documentation to support the end user and other Clinical Support staff.10%

• Trains and mentors other Desktop Analysts and Service Center Staff.u00A0 5%

• Maintain working knowledge of supported products and services, utilizing available online training to improve skills.u00A0 5%

• Applies proven communication, analytical and problem-solving skills to help identify, communicate and maximize system potential by the end user. Responsible for initiation of end user alert notifications during critical events.u00A0 5%

Minimum Requirements

• Associate’s Degree -u00A0Information Technology, Computer Science or a directly related field

• 1u00A0year – desktop services, application and/or help desk support

In Lieu of the Above Minimum Requirements

High School Diploma andu00A03 years of experience in desktop, application and/or help desk support.

Other Required Skills

• Excellent verbal and written communication skills

• A+ and/or Microsoft MCSA certification – Preferred

Other Requires Experience

Work Shift

Day (United States of America)

Location

3 Medical Park Rd Richland

Facility

7001 Corporate

Department

70019094 ITS Desktop Services

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.