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Prisma Health Looking for Call Center Associate, Psychiatry Midlands, FT, Days at Columbia, SC  Full Time

Job Description

Inspire health. Serve with compassion. Be the difference.

Job Summary

This position is cross-trained for all operator positions; Switchboard, Physician Answering Service and Patient Information. The Visitor Services Associate will work in any operator area and will move from job to job as needed. Process calls efficiently as the “next call” could be a life-threatening situation which must be handled the same as a “911” dispatcher would respond. As the first impression for many in the community for Prisma Health is to answer all calls with a friendly and professional greeting.

Accountabilities

  • Receives calls for physicians when their offices lines are forwarded to the answering services. – 5%

  • Provides information to callers. u2013 5%

  • Takes messages when appropriate and follows established protocols. – 5%

  • Assist the Supervisor with updating data base and Startel directory as needed with changes. u2013 5%

  • Is proficient in resolving equipment problems (Startel, Hospital Beeper System, MobilCom beeper system, etc). u2013 5%

  • Knowledgeable in forwarding of physician lines and can instruct any office in this process, and knows how to obtain assistance when an office experiences difficulty in forwarding. u2013 5%

  • Possesses the knowledge to respond to requests from physician offices for prints of caols, statistic and other information. u2013 5%

  • Provide wake-up calls to physician. u2013 5%

  • LISTEN to callers and screens calls/transfers calls to the appropriate destination and provides department and telephone extension number to caller for future use.

    u2013 5%

  • Reads all e-mails, memorandums, newspaper, etc relative to Prisma Health in order to be knowledgeable of Prisma Heath activities and changes for sharing with callers. u2013 5%

  • Answer Code Stat line and initiates the code stat procedure for calling emergency responseu00A0 personnel to needed area.u00A0 Completes documentation on activities.u00A0 Test system as required.u00A0 Participates in regular drills as needed by Risk Management. u2013 5%

  • Is capable of accessing back-up system from BellSouth, Startel, Help Desk, etc.u00A0 Knowledgeable of all hospital codes and the proper way to respond to each one (disaster, bomb threats, electrical failure, etc.) u2013 5%

  • Establishes relationship with heavy users of services; internal and external. u2013 5%

  • Provides patient location information to callers.u00A0 Make every effort to provide the most current information.u00A0 Screens calls appropriately to assure correctly directed transfers.u00A0 Uses confidentiality in all situations as hospital information is confidential.u00A0 Contacts Administrative Coordinator or Pastoral Care Department when a death code appears on a name someone is inquiring about. u2013 5%

  • Knows every waiting room telephone extension in order to transfer calls as needed and information on when the reception areas are staffed, etc.u00A0 Regularly visit the waiting areas in order to know their location for giving out directions and other information.u00A0 Must be aware of each areas visiting hours.u00A0 Isu00A0familiaru00A0with terms that will helpu00A0locate a patient or their family as many callers don’t know the proper term to ask for. Example would be inpatient/outpatient surgery, clinic, etc.u00A0 Participates in all quality improvement efforts by making suggestions for improving service, assist gathering data and with surveys and other evaluation tools.u00A0u00A0u2013 30%

Supervisory/Management Responsibilities

This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Requirements

  • High School Diploma or Equivalent

Knowledge, Skills or Abilities

  • Basic computer skills including word processing and data entry

  • Knowledge of office equipment (fax/copier)

  • Skill testing may be required based on departmental needs. Testing may include typing, math, spelling, punctuation, grammar, and/or specific Microsoft Office software – Preferred

Work Shift

Day (United States of America)

Location

15 Medical Park Rd Richland

Facility

3530 Psychiatry Administration

Department

35301000 Psychiatry Administration-Practice Operations

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

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Inspire health. Serve with compassion. Be the difference.

Job Summary

This position is cross-trained for all operator positions; Switchboard, Physician Answering Service and Patient Information. The Visitor Services Associate will work in any operator area and will move from job to job as needed. Process calls efficiently as the “next call” could be a life-threatening situation which must be handled the same as a “911” dispatcher would respond. As the first impression for many in the community for Prisma Health is to answer all calls with a friendly and professional greeting.

Accountabilities

  • Receives calls for physicians when their offices lines are forwarded to the answering services. – 5%

  • Provides information to callers. u2013 5%

  • Takes messages when appropriate and follows established protocols. – 5%

  • Assist the Supervisor with updating data base and Startel directory as needed with changes. u2013 5%

  • Is proficient in resolving equipment problems (Startel, Hospital Beeper System, MobilCom beeper system, etc). u2013 5%

  • Knowledgeable in forwarding of physician lines and can instruct any office in this process, and knows how to obtain assistance when an office experiences difficulty in forwarding. u2013 5%

  • Possesses the knowledge to respond to requests from physician offices for prints of caols, statistic and other information. u2013 5%

  • Provide wake-up calls to physician. u2013 5%

  • LISTEN to callers and screens calls/transfers calls to the appropriate destination and provides department and telephone extension number to caller for future use.

    u2013 5%

  • Reads all e-mails, memorandums, newspaper, etc relative to Prisma Health in order to be knowledgeable of Prisma Heath activities and changes for sharing with callers. u2013 5%

  • Answer Code Stat line and initiates the code stat procedure for calling emergency responseu00A0 personnel to needed area.u00A0 Completes documentation on activities.u00A0 Test system as required.u00A0 Participates in regular drills as needed by Risk Management. u2013 5%

  • Is capable of accessing back-up system from BellSouth, Startel, Help Desk, etc.u00A0 Knowledgeable of all hospital codes and the proper way to respond to each one (disaster, bomb threats, electrical failure, etc.) u2013 5%

  • Establishes relationship with heavy users of services; internal and external. u2013 5%

  • Provides patient location information to callers.u00A0 Make every effort to provide the most current information.u00A0 Screens calls appropriately to assure correctly directed transfers.u00A0 Uses confidentiality in all situations as hospital information is confidential.u00A0 Contacts Administrative Coordinator or Pastoral Care Department when a death code appears on a name someone is inquiring about. u2013 5%

  • Knows every waiting room telephone extension in order to transfer calls as needed and information on when the reception areas are staffed, etc.u00A0 Regularly visit the waiting areas in order to know their location for giving out directions and other information.u00A0 Must be aware of each areas visiting hours.u00A0 Isu00A0familiaru00A0with terms that will helpu00A0locate a patient or their family as many callers don’t know the proper term to ask for. Example would be inpatient/outpatient surgery, clinic, etc.u00A0 Participates in all quality improvement efforts by making suggestions for improving service, assist gathering data and with surveys and other evaluation tools.u00A0u00A0u2013 30%

Supervisory/Management Responsibilities

This is a non-management job that will report to a supervisor, manager, director or executive.

Minimum Requirements

  • High School Diploma or Equivalent

Knowledge, Skills or Abilities

  • Basic computer skills including word processing and data entry

  • Knowledge of office equipment (fax/copier)

  • Skill testing may be required based on departmental needs. Testing may include typing, math, spelling, punctuation, grammar, and/or specific Microsoft Office software – Preferred

Work Shift

Day (United States of America)

Location

15 Medical Park Rd Richland

Facility

3530 Psychiatry Administration

Department

35301000 Psychiatry Administration-Practice Operations

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

 

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Job Overview

  • Date Posted:
  • Expiration date: May 5, 2032
  • Location:
  • Job Title: Prisma Health Looking for Call Center Associate, Psychiatry Midlands, FT, Days at Columbia, SC 
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