Presidential Bank Looking for Customer Service Representative at Leesburg, VA  Full Time

Major Duties and Responsibilities:
 

• Daily balancing of the branch, vault cash, assigned teller drawer and insure that there are no losses to the bank or customer.
• Responsible for the daily settlement of the ATM. Assigning ATM settlement duties as well as providing training to employees.
• Maintain the compliance standards associated with document imaging and that the proper workflow has been completed.
• Verify that all batches have been scanned and transmitted.
• The CSR must be capable of communicating both written and orally to bank customers. This includes explaining the bank’s products and services (On-line Banking, using the ATM, etc.). Also, the CSR must be capable of providing this same type of service to our internal customers (Presidential employees).
• Cross-train staff to perform the various operational functions within the branch. This includes new account training, product knowledge and opening account procedures. Performance expectations will be based on the trained individual’s ability to open accounts and perform other duties.
• Must be capable of opening and closing the branch.
• The CSR must act with confidence and authority. The CSR must be capable of using sound judgment in resolving both customer and teller issues while complying with the bank’s policies and procedures.
• Must be able to open and close accounts and follow the proper procedures in performing these functions.
• Must maintain a teller drawer at all times and be prepared to assist customers on the teller line when necessary.
• Responsible for monthly branch audits as well as surprise audits.
• Learn and prepare monthly reports (Traveler’s Checks, Monthly CIP verification, alarm test, etc.).
• Weekly ordering and shipping of cash & coin from the Money Center.
• Be aware of branch surroundings at all time, secure cash drawers, documents, and the teller line.
• Perform additional duties as assigned including covering other branches.
• Other projects and/ or duties as assigned.

Position Requirements:
 

• In-depth knowledge of all bank products and services, policies, and procedures.
• Advanced oral and interpersonal skills with effective listening and communicating skills.
• Strong ability to multi-task.
• Ability to respond to up-selling opportunities.
• Demonstrated ability to make decisions regarding a variety of customer banking issues.
• Inclination toward helping others.
• Demonstrated skills with ability to deal effectively with all levels of customers and peer staff.
• Moderate computer skills including word processing, spreadsheet applications, and banking software.

This level of knowledge is normally acquired through completion of a High School Diploma or equivalent GED and 2-3 years in banking experience, or an equivalent in experience (6 years).

Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
 

• While performing the duties of this job, the ability to stand and/or sit for long periods of time is regularly required.  Ability to talk, listen and see. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch
• The associate must occasionally lift and/or move up to 25 pounds, may also include lifting overhead
• Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation
• Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media
• Moderate sound as in business office with office machines, computers, and people traffic

Presidential Bank, FSB is an equal opportunity/affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state, or local law.