As Guest Insights and Research Specialist, you will oversee day-to-day functions and support long-term initiatives of Portillo’s guest insights and ad hoc surveying program, Portillo’s Listens, including administrative survey and new user functions and program enhancements. Reporting to the Portillo’s Business Insights Manager, you will help expand Portillo’s guest insights department and the Strategy Team’s capabilities by supporting more frequent data analysis for a variety of brand tests and implementations. Typical activities include but are not limited to daily upkeep and responding to frequent internal administrative requests for Portillo’s Listens; writing, editing, and updating survey questions in Portillo’s Listens; exporting, synthesizing, and analyzing guest insights data from Portillo’s Listens and other databases; compiling these findings into actionable insights and presentation-friendly formats for senior leadership; and supporting in-person guest panels, focus groups, and intercepts.
The ideal candidate will be passionate about data and energized by the thrill of finding answers to questions and solving problems. They will be nimble about project types and prioritization and have a team player attitude.
CORE RESPONSIBILITIES
Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences:
· Contribute to the Strategy team in identifying critical insights that can impact key Portillo’s initiatives and continually raise the bar for our guests and team members.
Greatness: We’re obsessed with being the best and work hard to continuously improve. Our greatness is rooted in Quality, Service, Attitude and Cleanliness
Family: Work together to make everyone feel at home, and we step up when someone needs help
· Maintenance and creation of other Qualtrics-based internal projects to support your own Strategy team and a variety of Portillo’s teams.
Energy: We move with urgency and passion, while maintaining attention to detail and Fun: We entertain our guests, we connect authentically, and we make each other smile
ORGANIZATION RELATIONSHIPS
This position reports to the Business Insights Manager of the Strategy team. The Guest Insights and Research Specialist executes projects primarily for the Strategy team led by the Vice President of Strategy & Culinary and interacts with other Strategy team members such as Manager of Strategy & Analytics. The Guest Insights and Research Specialist also interacts with several other Portillo’s teams, including but not limited to Operations, Marketing, People, Information Technology, and Finance.
QUALIFICATIONS
Educational Level/Certifications
· Bachelor’s degree
Work Experience, Qualifications, Knowledge, Skills, Abilities
Travel Requirement
Notes
The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.
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