Point Health Looking for Patient Advocate at Remote Full Time

Summary

Have you witnessed outrageous healthcare bills? Are you passionate about quality care for a reasonable price? Do you envision a career where you truly make an impact? If so, we want you to join our team!
At Point Health™, we are building the first healthcare navigation and healthcare shopping platform to help make healthcare easy to find, easy to understand, and easier to afford for health consumers. Our core values of Acting with Integrity, Striving for Greatness, Being Bold, Bringing Passion, and Moving as One give you a sense of what our culture is like.
Does the Following Describe You?

• Unwavering commitment to excellence, learning and growth

• Strong sense of integrity

• Effective case or account management experience

• Ability to handle a variety of tasks in a timely and proficient manner

• Confident and effective communicator while serving individuals from various education and socio-economic backgrounds

• Excellent listening, communication and writing skills with stellar attention to detail

• Proven ability to convey positive and negative outcomes in a caring manner

• Healthcare, hospital, insurance and medical billing experience

• Experience in a customer service and/or call center environment

• Ability to work a flexible schedule

What You’ll Do As a Patient Advocate
Our Patient Advocates will manage a variety of member requests generated daily from inbound calls and emails from members. Case length ranges from hours to several days depending on each request. Advocates work with members, medical providers, and others in the healthcare field to navigate the complex healthcare system.
The Patient Advocate has a professional phone presence, are patient, caring, and dedicated to helping a variety of members. Advisors are adept at handling difficult and sensitive situations and are dedicated to achieving set performance metrics.
What You’ll Gain

• Top-notch training in the healthcare system, customer service, case management, and Web 3.0 Technologies

• Experience interfacing with C-level executives inside the healthcare space

• Mentoring that provides continuous learning opportunities for both personal and professional development

Here’s a Snapshot of Your Role

• Manage a personal caseload of member requests using the Salesforce platform

• Receive daily inbound calls from members to open and work cases with a diverse level of complexity and length to completion

• Conduct deep-level problem solving on a wide variety of healthcare-related issues and topics to reach and communicate solutions in a timely manner

• Works with internal and external solution databases and web-based outlets to discover answers to Member’s questions and information requests

• Evaluate the best possible solution(s) for various plan member inquiries and delivers results in a simple, understandable format

• Work daily with members from various education and socioeconomic backgrounds to recognize and execute solutions based on member’s requests and needs

• Understand and stay up-to-date with a variety of new and existing healthcare regulation and laws including insurance practices, Medicare, Medicaid, the Affordable Care Act and more

• Access and contributes to a growing solutions database and resource center

Minimum Qualifications:

• Bachelor’s degree from an accredited four-year college or university

• At least 1-2 years of healthcare, insurance, pharmacy, or related experience

• At least 1-2 years of experience with Call Center, Customer Service functions

Preferred Qualifications:

• Experience with CRM system (Salesforce experience is a plus)

• HIPAA and Protected Health Information knowledge

• Account management or case management experience

Benefits

• Remote
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• LTD Insurance
• 401k Match
• HSA Match
• Unlimited PTO
• Birthdays off

Point Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Type: Full-time