PNC Looking for Line of Business Trainer at United States Full Time

R144984

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Line of Business Trainer, you will be responsible for training of a large group working production on an individual basis or in small groups on daily processing which is performed for the Payments group. Experience with virtual learning, content creation, and management of this content is expected on topics such as ACH and wire payment processing. Communication skills are highly valued as you will receive questions through the day related to standard processing procedures. Training will be provided by various subject matter experts to assist in your development and content creation. This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

The schedule is Monday through Friday, 8:00am-5:00pm.

Job Description

• Leverages established training programs and delivers a variety of training to employees within assigned business unit. May deliver stand-up classroom instruction.
• Delivers moderately complex business or job-specific training to attain learning objectives and meet learners’ needs. May partner with enterprise trainers to review or develop training materials.
• Coordinates training materials, facilities and equipment within the business unit. Monitors participant progress and instructional program effectiveness.
• Reviews training materials in relation to organizational needs, learners’ backgrounds and course objectives to ensure consistency of quality and accuracy of content. Partners with enterprise training to modify training materials as appropriate.
• Evaluates employees’ learning performance and related improvements. Liaises with employees and trainers to facilitate learning activities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC’s Enterprise Risk Management Framework.

Competencies

Adult Learning: Theory and Practice – Knowledge of the concepts and practices of adult learning, and the ability to apply these concepts and practices to workplace activities.

Coaching Others – Knowledge of coaching concepts and methods; ability to encourage, motivate, and guide individuals or teams in learning and improving effectiveness.

Effective Communications – Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Live Instruction – Knowledge of and ability to deliver live training courses to facilitate audience learning.

Managing Multiple Priorities – Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.

Mediated Instruction – Knowledge of and the ability to use technology to facilitate teaching and learning activities.

Storytelling – Knowledge of concepts and ability to plan, create and present business proposals, initiatives and ideas by Ãf¦storytellingÃfâ? actual business scenarios that are situation-specific, engaging, memorable and persuasive as compared to one-way, fact-based presentations.

Training Programs Management – Knowledge of and ability to design, implement, evaluate and develop an organizationÃ,¦s training programs to achieve high business performance.

Work Experience

Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 4+ years of related business or functional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Associates

Additional Job Description

Base Salary: Commensurate with skills and experience.

Benefits

PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives. To learn more about these and other programs, including benefits for part-time employees, visit pncbenefits.com > New to PNC.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and select Option 4: Recruiting for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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