Peoples Bank Looking for Operational Banker at Louisville, KY  Full Time

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company? Well you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 200 banks in the United States with 132 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation celebrated its 20th anniversary in 2023 and is proud to share over $7 million has been donated to local organizations since its inception.

Some of Peoples Bank recent nationwide accolades:

• American Banker Best Banks to Work For in 2021 and 2022
• Top Workplaces USA national award in 2022 and 2023
• Newsweek’s America’s Best Banks 2023

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate’s life. That’s why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs, paid vacation and holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/

Job Purpose

The position provides excellent service to customers in accordance with Peoples Bank policies. Will open deposit accounts, handle CSR transactions, sell/cross sell and refer bank products and services, generate and execute consumer loans, and resolves customer service issues. This position engages in sales and service activities in branch locations. This position will also refer customers to the appropriate source or channel to address their need(s). Will be responsible for the day-to-day operational duties of the assigned branch(es). These duties include scheduling, coaching, training and overseeing operational standards of assigned branch(es). Will be responsible for ensuring branch(es) meets expectations for branch audit.

Job Duties

• Deliver superior customer service with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Develop and retain the customer base, greet by/use name, have knowledge of account ownership, and be responsive and timely with correspondence and problem resolution.
• Maintain a position of trust and responsibility by keeping all customer business confidential.
• Maintain balancing and error record that is in line with policy and have the ability to find and correct outages and to enlist help as needed for more difficult errors.
• Complete client transactions without errors/outages.
• Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, and examines checks for endorsement and negotiability.
• Acquires, uses, and maintains, consumer lending product knowledge and abilities to generate and execute consumer loans, lines and deposit products.
• Must be self-motivated and assertive with an ability to perform well in a sales environment and interact well with customers and team members in a professional manner.
• Must possess an ability to turn service encounters into dialogue based meetings where other needs can be uncovered.
• Will be responsible for ensuring products and services are the best fit for the client.
• Consistently meeting or exceed sales referrals as set by management. Maintain a well develop working knowledge of the complete line of products and services offered.
• Initiate conversations to uncover customer needs to be capable of effectively referring customers to business partners for the selling and cross-selling bank products and services to customers.
• Consistently completes required training for all bank and branch policies and procedures within the requested timeframe of completion.
• Responsible for interpreting documents such as safety rules, account documents, operating and maintenance instructions, consumer loan documents and procedure manuals. Ability to speak effectively before groups of customers or employees of organization.
• Define and offer solutions to resolve problems. Uses knowledge of the organization to identify helpful resources.
• Follow operational standards regarding security, risk management, and compliance.
• Make calls via phone or zoom to clients and/or prospects on a weekly basis to meet calling goals of the branch while recording those calls in the P1 system.
• Ability to interpret data to evaluate for acceptable lending ratios and product and service opportunities.
• Consistently meet sales goals.
• Coaching associates to be better as defined by Peoples coaching standards.
• Manage day-to-day duties for the branch teller line, which may include scheduling of tellers, meeting referral goals, coaching, developing, training and overseeing of operational standards.
• Must have the ability to define and offer solutions to resolve problems. Uses knowledge of the organization to identify helpful resources.
• Responsible for ensuring branch meets expectations for the branch audit. Will work in conjunction with Branch Manager for operational excellence pertaining to overall audit score/performance.
• Will perform special projects as assigned.

Education, Experience and Job Skills:

• High School Diploma or GED; one year related experience and/or training; or equivalent combination of education and experience.
• Must be able to pass background and credit standards to hold NMLS credentials.
• Ability to work in a fast paced environment with a high degree of accuracy and close attention to detail.
• Proficient knowledge of Windows and Microsoft Office software (Word, and Excel).
• Excellent verbal and written communication skills.
• Positive and professional attitude.
• Proven Team Player.
• Must be able to travel to attend internal education and meetings which in some circumstances could include overnight stay. Travel also required to fill in at other branches as needed.
• Trustworthy and confidential behavior is essential in this role.

Basic Qualifications:

• High School Diploma or GED; One year of related experience and/or training; or equivalent combination of education and experience.
• Must be able to pass background and credit standards to hold NMLS credentials.
• Must be able to travel to attend internal education and meetings which in some circumstances could include overnight stay. Travel also required to fill in at other branches as needed.

Equal Opportunity Employer M/F/Disabled/Vet;

If you are unable to complete this application due to a disability, contact to ask for an accommodation, alternative application process or other inquires.