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Job Description
Who We Are
At Old Second, you’re first! For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we’re only getting started.
With great employees we’ve grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. At Old Second we embrace values that foster an environment of community and growth. Recently, we’ve been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together!
Position Overview
This position is responsible for meeting sales and service goals by handling incoming customer calls, emails, web chats, and/or web cases, and resolving issues relating to new or existing accounts in a high-volume call center environment.
Essential Job Functions
- Meet and exceed sales and service goals by actively engaging in the referral and product generating process including maintaining and exceeding an industry standard service level, meeting individual sales referral goals and utilizing sales and customer service software.
- Handle customer calls, emails, web chats, and/or web cases efficiently and accurately regarding (but not limited to) balance and check inquiry, perform research when necessary, fund verifications, input customer account transfers, process check orders through Deluxe, work with various ATM transactional software, provide Online Banking support, and other misc. requests.
- Maintain knowledge of Old Second products and services including both internal and legislated compliance and policy and procedures.
Minimum Requirements
- High school diploma (or equivalent) and one year or more of related experience (banking, cash handling, customer service and/or sales, office, etc.); or equivalent combination of education and experience.
- Must work onsite to perform responsibilities of this position.
- As a condition of employment, employees are required to acknowledge and agree to, in writing, call monitoring and recording for customer quality and performance standards upon hire.
Competencies
- Excellent phone skills including customer service and sales
- Professional oral, written and interpersonal skills
- Collaborative and team oriented; works well with others
- Strong computer skills
Preferred, but not required
- Knowledge of the Jack Henry system a plus
- Some college a plus
- Previous Customer Service experience
- Bilingual a plus
NOTE: This job description is not intended to be all-inclusive. Employee may perform other duties as assigned to meet the ongoing needs of the organization.
Thanks for considering Old Second!
Old Second National Bank is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to their real or perceived race, color, religion, creed, sex, marital status, national origin, citizenship, ancestry, age, sexual orientation, gender identity, disability, military status, genetic information, veteran’s status, or any other
protected characteristic under applicable law.