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Schedule Oil-Dri delivery and pick up appointments with customer base and Oil-Dri plant facilities across the various Divisions of business. To accomplish this, the position must interact with production scheduling, transportation resources (internal Logistics team and external companies), customer service and Oil-Dri shipping departments at various plants. This position will be a critical resource to align demand, production and shipping
Scheduling delivery appointments in various manners for prepaid shipments to customers. This includes use of phone, email and web portals
Scheduling customer pickup appointments where required in the manner prescribed by customer- both in terms of medium used and timing of activity
System scheduling duties through the use of JDE reports/queries, online tools and ad hoc offline resources. This includes, but is not limited to, building loads, entering delivery information, tendering loads, approving loads, editing load information and various other load maintenance issues
Daily interaction with Oil-Dri customer service team on status and changes to orders. This is both ongoing and in daily status review meetings
Maintains appointment schedule online and uses online schedule report to load-level dock activity- this includes requesting and monitoring preload activity when applicable
Interacts with production scheduling team on priorities and plans when production issues arise
Resolves daily issues that arise including rescheduling appointments
Develops methods to provide most desirable delivery and pickup appointments across different lanes and dates
Participates and/or leads in process mapping activities, continuing into developing SOPs and PWIs
Supports all functions listed here across multiple plant sites as directed
Completes other duties as assigned
