Oasys International Corporation Looking for Vice President of Client Services at Fairfax, California Full Time

Who Are We: Oasys International is home to a dedicated team of technologists, consultants, engineers, and subject matter experts that provide world-class consulting and advisory services to our clients. We are rapidly growing and looking for talented individuals to add to our team. We commit to providing our people with the necessary resources to continue learning and maintain a healthy work-life balance. We also cultivate a collaborative and social atmosphere and foster a merit-based culture in which people receive recognition for their performance. Oasys was recognized on Inc. Magazine’s list of the 5000 fastest-growing companies for five consecutive years.

Position Summary:

The Vice President of Client Services is a member of the Oasys Leadership Team and will report directly to the Executive Leadership of Oasys and be ultimately responsible for the profit/loss (P&L) of our Government Services delivery organization. They will work directly with other VP peers and the business operations functional leadership (Enterprise Services and Business Development). This organization’s pace of growth and fluid nature requires a leader who can think like an entrepreneur and manage in a rapidly changing environment. The VP of Client Services will inherit an industry-leading team and will focus on developing and implementing scalable processes to support planned growth over the next 4-5 years and automation of delivery services to drive margin improvement continuously. The VP of Client Services will be responsible for the continuous improvement of delivery services focused on improving efficiency, reducing cost and delivery times, improving quality, and achieving consistency. The Vice President will work closely with the Executive Leadership and VP of Business Development to develop and execute our go-to-market strategy.

The VP of Client Services manages a team of leaders and Subject Matter Experts (i.e., Business Area leaders, Directors, Senior Consultants, and Consultants) who support and manage client engagements and escalations. They will also drive new business development and client accounts. The ideal candidate will have a strong understanding of federal government contracting and compliance framework requirements, evaluate trends in the industry, and set a strategy to achieve growth targets. This role is responsible for P&L and will work closely with clients, shared service providers, vendors, and delivery members to provide thought leadership. The VP of Client Services will ensure that the proper expectations are set and achieved with clients and establish and maintain a high level of client satisfaction.

ESSENTIAL RESPONSIBILITIES:

Client Engagement and Service Delivery:

• Run day-to-day client service delivery operations, including revenue, gross margin, utilization, sales enablement, headcount, budget planning, and investment.
• Lead engagement planning and budgeting; define deliverable structure; direct on-time, quality delivery of work products; manage engagement economics; manage engagement risk.
• Work with executive leadership to integrate and collaborate across combined opportunities /delivery engagements.
• Improve and manage forecasting, scheduling, and non-billable time to key internal projects.
• Set priorities for the delivery teams based on business needs, focusing on efficiency and delivery consistency.

Talent Acquisition and Development:

• Manage and grow the team, including selection, performance management, and ongoing staff development across multiple locations.
• Provide mentorship and coaching to team members in areas of leadership, consulting, sales support, assessment, technical review, and writing.
• Manage team responsible for talent decisions regarding performance management, compensation, and hiring.
• Ensure continuous improvement of all core delivery components to support business development, client retention/acquisition, and value creation initiatives.

Pipeline Development & Growth:

• Develop and sustain relationships with strategic client executives, senior management, and industry partners.
• Understand and support selling the breadth and depth of servicesoffered by Oasys, our joint ventures, and our strategic partners.
• Drive growth within current clients and uncover new business opportunities.
• Demonstrate accountability for achieving business growth and revenue objectives.
• Perform client and market-facing activities; provide thought leadership utilizing industry expertise to grow the practice.

Profit & Loss (P&L):

• Set vision and strategy for growing the Oasys client service delivery teams while planning and managing the government services organization’s P&L.

Required Skills and Qualifications:

• Business acumen, financial knowledge, and skills to manage a significant budget, accelerate profitability and accomplish proper governance.
• Strong written and verbal communication skills, including the ability to explain technical matters to a non-technical audience.
• Capable of contributing to broader business and strategy conversations that impact Oasys’ growth.
• Demonstrated ability to structure an organization that delivers stellar business results and provides opportunities for team member growth and development.
• Ability to build high-trust relationships and credibility quickly.
• Ability to lead projects successfully and delegate up and across.
• Strong attention to detail.
• Strong problem-solving, decision-making, organizational, and analytical skills.
• Ability to prioritize and manage multiple initiatives/projects.
• Ability to facilitate meetings with small or large groups.
• Ability to energize and support people across teams.

Minimum Requirements:

• Strong client services delivery background in the government contracting industry.
• Former executive experience with government services, including P&L responsibility.
• At least 15 years of direct people management experience.
• Comprehensive understanding of the Federal Government Sales Cycle.
• Experience selling professional services and/or technology solutions across multiple federal verticals (Civilian, Department of Defense, Independent Agencies)
• Strong presentation skills, verbal and written, must include presentation skills suitable for larger audiences.
• Skilled at mentoring and motivating staff.

Preferred Certifications/Skills:

• Project or Program Management certification (i.e., Project Management Professional (PMP) certification or other equivalent/recognized Project or Program Management certification) or be willing to obtain.
• Proficient in Microsoft Office Suite to organize, tabulate, analyze, and present information in written and briefing presentations.
• Experience using GovWin, SAM.Gov, USAspending, FPDS.gov, etc.

Education:

• Bachelor’s Degree or equivalent work experience

Work Location:

• Fairfax, VA (Remote in the Washington DC area is acceptable)

Oasys is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. U.S. Citizenship is required for most positions.