NorthStar Helicopters is seeking a professional individual to join our full-time management team. The tour manager is responsible for overseeing daily operations during the tour season. This includes oversight of staff throughout the day, scheduling, training, communications with the cruise lines, and maintaining a professional atmosphere while ensuring the utmost level of customer service in the office. In the off-season, this position assists with hiring, and preparation for the upcoming tour season, as well as a myriad of additional duties and responsibilities.
This position works directly with the management team in order to coordinate smooth operations throughout the company.
The ideal candidate is flexible and works well in a team environment. Working independently and under pressure with deadlines are necessary. Previous experience in a similar role is preferred but not required.
Requirements & Qualifications:
High school diploma
Familiarity with aviation and or tourism is highly preferred
Previous office experience
Excellent customer service skills
Exceptional communication skills
Working knowledge of MS Office Suite (Excel, Word) and Google Workspace
Valid driver’s license and clean driving record
Must be highly organized and disciplined
Proficiency with Fareharbor (or other online booking and/or point of sale system), is desired
Working knowledge of social media platforms such as Instagram, Facebook, TripAdvisor is helpful
Experience with Adobe (Photoshop, Lightroom) is preferred
Duties and Responsibilities include, but are not limited to, the following:
Comply with and enforce company policies & protocol
Front desk management
Seasonal employee hiring and training
Management of the employee schedule
Management of tour operations and employees
Communications with cruise ships
Cruise ship relations
Familiarization Presentations with the cruise lines
Oversight of office functions year-round (reservations, phones, emails)
Preparation of seasonal paperwork
Oversight of gift shop inventory
Annual tour gear inventory
Compensation: DOE, Salaried position, paid leave after completion of 1 year of employment, 401k retirement plan, and health insurance offered.
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