Log In
Sign Up
Company Description
NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what is possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.
Job Description
Sobre el empleo
Como ejecutivo de servicio Customer Service Issue Management serás responsable de dar atención a clientes. Tu objetivo principal será generar confianza a los clientes en términos de la calidad de la información recibida. Esto a través de comunicación oportuna de cambios, análisis de cobertura, explicaciones metodológicas e identificación y seguimiento de potenciales problemas de calidad.
Responsabilidades:
- Comunicación continua con el cliente para aplicación de cambios
- Análisis de cobertura, interpretación de resultados, presentación con cliente y seguimiento a acciones detonadas por dicho análisis.
- Gestión de Client Inquiries: filtrado, alta, seguimiento, revisión, comunicación.
- Gestión de Client Orders para factibilidades: filtrado, alta, seguimiento, revisión, comunicación.
- Proporcionar entrenamientos a los clientes sobre metodologías NielsenIQ y cálculo de variables.
- Impulso del uso de la tecnología.
Qualifications
Acerca de ti
Una persona con habilidades de análisis de información enfocada en resolución de problemas y entendimiento de alcances y limitaciones de las metodologías NielsenIQ. Saber priorizar y dimensionar los problemas es clave para el éxito.
Requerimientos
- Estudios: Licenciatura terminada en Marketing, Ingeniería, Actuaría o afines.
- Deseable experiencia en empresas relacionadas a la investigación de mercados, Retailers o Fabricantes de consumo masivo, puede ser en forma de prácticas profesionales o programas de becario.
- Skills necesarios: análisis y facilidad numérica, comunicación efectiva, creatividad, organización y priorización, gusto por el relacionamiento con el cliente.
Additional Information
- Flexible working environment
- Health insurance
- Parental leave
- Life assurance
About NIQ
NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.
NIQ was founded in 1923 and is an Advent International portfolio company. For more information, visit NIQ.com
Want to keep up with the latest updates on our business and #LifeAtNIQ? Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/
NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.
