The Transportation Management Logistics Coordinator ensures that customer transportation needs are met or exceeded by providing excellent customer service. This position reports to Transportation Management Account Manager and/or an Operations Director.
Essential Duties & Responsibilities:
Manages daily shipment activity for customers
Follows and reinforces client rules and parameters
Assist with creating customized standard operating procedures.
Communicates with managed and incumbent carriers and tenders shipments based on customer route guide
Generates reports at the request of our customer’s or NFI Account Manager
Collaborates with NFI brokerage account management and carrier sales
Facilitates claims filing on behalf of customer
Responds timely to client requests and inquiries
Resolves client issues quickly and efficiently
Manages shipment routing guides
Tenders shipments to carriers
Schedules appointments and tracks shipments
Executes shipment optimization activities.
Manages shipment exception process.
Uses various transportation software systems to facilitate shipment execution
Provides support on miscellaneous projects as needed
BA or BS Degree preferred, but not required
0-2 years’ experience in customer service
Excellent verbal and written communication skills
Strong attention to detail with excellent follow-up skills
Professional aptitude, presentation and demeanor
Ability to meet/exceed time-sensitive deadlines
Ability to multitask and problem solve
Ability to work collaboratively as part of a team
Basic computer experience (E-mail, Internet)
Experience with Microsoft Excel a plus
The health and wellbeing of our employees is of utmost importance to NFI. As a result, obtaining a full regimen of the COVID-19 vaccine is required to perform this role. If you are hired, we will require you to: 1) prove that you are fully vaccinated against COVID-19; or, 2) demonstrate that you have a valid religious or medical reason not to be vaccinated and can still perform the essential functions of your role with a reasonable accommodation
To all agencies: Please, no phone calls or emails to any employee of NFI about this opening. All resumes submitted by search firms/employment agencies to any employee at NFI via-email, the internet or in any form and/or method will be deemed the sole property of NFI, unless such search firms/employment agencies were engaged by NFI for this position and a valid agreement w