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Account Associate/Executive/Management
Role Specific Functional Competencies
Sector Knowledge
• Develops fundamental sector, client and project specific knowledge through gaining and sharing of information with internal/external customers, contractors/candidates and clients.
• Some understanding of technical terms and acronyms; able to discuss technical requirements at a high level with clients and contractors
• Utilises knowledge and support of relevant Recruitment Consultants who may specialise in and have more ‘in depth’ knowledge of the relevant discipline.
• Attend relevant industry/sector networking events to feedback value added information to grow business and enhance knowledge.
• Uses and helps to develop marketing material to promote NES offer.
• Provides client-specific updates to Recruitment team, generating referred business.
Sourcing Candidates (if applicable)
(This may involve working closely with discipline-specific Recruitment Consultants to assist in some cases.)
• Evidence of identifying, registering and marketing best candidates available using external job board licenses, internal CV database, LinkedIn, professional bodies and any other modes to attract candidates.
• Demonstration of sourcing suitable candidates through referrals from other candidates and clients.
• Building credible relationships with candidates and clients, demonstrating knowledge of the sector and the market conditions that affect and influence roles and rates
• Proactivity to place candidates – Identify clients and market candidates accordingly.
Recruitment Process (if applicable)
(This may involve working closely with discipline-specific Recruitment Consultants to assist in some cases.) Effective qualification of job role with evidence of sourcing and placing candidates.
• Successful co-ordination of mobilisation of individuals with smooth issuing of visa and logistic plans as appropriate
• Evidence in maximising opportunities for the company by cross selling departments and candidates sourced throughout the recruitment process. Demonstrate the highest standards in database usage, recruitment processes and procedures and general quality compliance Ensures 100% compliance for all new starters and promoter NPS scores from clients and candidates.
• Proactively identifies opportunities to continuously improve onboarding processes for contractors, and works with other support teams (e.g. Assignment Support) to ensure successful implementation.
Contractor Management
• Demonstrates management of contractor base, continually developing strong relationships to ensure we are the agency of choice.
• Adopting and driving through service improvements to assist with retaining of contractors to stay ahead of the competition and improve NPS scores.
• Sharing and implementing ideas relating to adhering to best practice, promotional marketing, industry information and incentives to keep contractor management initiatives fresh and relevant.
• Evidence of strong retention rates within discipline area.
• Supports AM with managing difficult contractors and devising solutions to issues, where appropriate
Account Management
• Demonstrates good understanding of customer requirements and potential business opportunities based on regular account ‘check in’ meetings with existing middle management
• Acts as additional contact for client and contractors to address any issues arising with the account and ensuring consistent delivery of a first class service
• Effectively co-ordinates and communicates with multiple internal departments about matters relating to the account, whilst addressing more complex issues with AM to understand how best to resolve these
• Produces reports on account activity and performance based on client and internal stakeholder requirements (using internal NES reporting tools, Bullhorn and client-specific reporting metrics).
• Ensures all account activity is recorded in Bullhorn.
• Supports AM in attending annual / quarterly / monthly client review meetings, as appropriate
Commercial (if applicable)
• Demonstrates awareness of the financial target requirements of personal billing delivery required to deliver against the P&L.
• Understands and is aware of NES Global Talent’s main contractual terms and conditions internally and externally.
• Understands and supports compliance of the Statement of Management Authorisation (SOMA) including the commercial contract margins and or permanent placement fees to be charged.
• Understanding of payroll and invoicing procedures
Key Performance Indicators
• [X] ‘Check in’ calls with existing contractors per week
• [X] business development calls per week
• [X] placements per month
• [X] client visits per month
• NPS scores of => 53
Behavioural Competencies
Customer Focus
• Understanding customer needs and priorities to provide quality services
• Using creative problem solving and successfully executing tasks to enhance the customer experience
• Managing communications appropriately for the customer
Enterprise
• Making a productive contribution to revenue generation and exceeding minimum standards on activity and results Understanding the business and its drivers
• Proactively making improvements to address current challenges
Integrity and Responsibility
• Awareness of, adherence to and compliance with appropriate policies and procedures
• Ability and willingness to escalate breaches of policies and procedures
• Ability to manage confidential or sensitive information sensitively
• Seeks out information to make informed decisions
Teamwork
• Collaborating effectively with others
• The ability to overcome individual differences to achieve a greater goal
Drive and Personal Impact
• Being aware of personal development needs
• Being proactive in gaining the required experiences and training to develop professionally and personally Contribute to the culture of the company in a positive and meaningful way
• Plans time and prioritises efficiently
