https://amzn.to/44P6GXZ
It’s fun to work in a company where people truly BELIEVE in what they’re doing!
We’re committed to bringing passion and customer focus to the business.
Position Summary:
Are you someone who is organized, detail oriented, and an excellent communicator? Are you interested in starting a career in Project Management? If so, the Implementation Specialist role may be a great fit for you!
NAVEX is looking for a new Implementation Specialist who will thrill, delight, and guide our customers through the implementation of our integrated risk and compliance management software and solutions. By leveraging the implementation team’s collective experience and learning our highly effective project management methodology, you will own a book of implementation projects with a focus on successful and on-time project completion. In addition, you will manage project timelines, help customers plan and track project deliverables, configure customer software solutions, and deliver online customer meetings and trainings. You will be joining a fun, close-knit team who are respectful of everyone and committed to your continued growth and success!
We Offer You:
An Inspiring Culture. Invested teammates, belonging groups, and a socially determined culture
Meaningful Work. Innovative products and solutions with real life impact for people and organizations
Career Growth. Stellar training and an unwavering commitment to your growth and success
Life Flexibility. Time to care for yourself, your loved ones, and your community
Industry Leadership. A highly reputable, fast growing and consistently profitable organization
Real Rewards. Competitive and transparent pay practices, wellbeing programs and benefits with choice
What You Will Do:
Provide world-class customer service to all NAVEX customers
Set expectations, establish project timelines, and motivate our customers to deliver within scope and on-time
Coordinate internal and external resources via verbal and written communication for the flawless execution of customer projects
Manage multiple implementation projects, prioritizing project responsibilities, executing project deliverables and tracking projects to successful completion
Maintain accurate customer and project records
Configure customer software using proprietary tools
Provide project status updates and reliable project completion forecasting to your team manager at regularly scheduled meetings and as requested
Maintain individual Key Performance targets (customer satisfaction, on-time completion, utilization, etc.)
Work on other exciting internal initiatives, as specified by your team manager
What You Will Need:
A Bachelor’s degree or prior work-related experience equivalent
2+ years of experience in a customer service, project management, and/or implementation role
A high level of attention to detail, excellent follow through, consistently reliable and accountable
The ability to work independently as a self-starter and within a team environment
The ability to learn and assimilate new information quickly
Flexibility to adjust to a dynamic work environment and contribute to a growing team
The ability to manage multiple projects simultaneously and work within fixed deadlines
The ability to foster customer relationships
Working knowledge of Microsoft Office
Excellent verbal and written communication skills and a commitment to engage with people across a variety of levels with diverse backgrounds
We believe each member of our team deserves to see a path forward to achieving their career and financial goals.
Each team member is required to have a career plan in place and reviewed with their manager after six months with our team.
The starting pay for this role is $55,000 per annum.
Pay progression is based on performance.
Our pay programs are just one element of our commitment to Be the ONE place you want to thrive in life. Check out NAVEX’s career page to learn about our innovative people programs designed to create one powerful life experience for YOU!
NAVEX is an equal opportunity employer, including disability/vets.
If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!
NAVEX Global hires people based upon job related qualifications regardless of race, religion, ancestry, gender, sexual orientation, national origin, age, disability, marital status, domestic partner status, medical condition, political affiliation or any other classification proscribed under applicable federal, state or local law. NAVEX Global encourages women, vets, minorities and those with disabilities to apply for any of our great opportunities. Your decision to self-identify through our application is one of several steps NAVEX Global uses to measure and advance diversity and inclusion within our workplace. (Please note your confidential information will be accessible only by appropriate members of NAVEX Global’s Human Resources Team.)
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