National Grid Looking for Senior Program Manager – Electric Vehicle at Waltham, MA  Full Time

National Grid is hiring a Senior Program Manager – Electric Vehicle for Massachusetts

This is a Hybrid Role – Must live within a commutable distance to our Waltham office

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

National Grid is committed to delivering safe reliable products and services that engage our customers and support Massachusetts energy goals and initiatives. National Grid seeks a Program Manager to support the Massachusetts’ Electric Transportation Initiatives. As part of the Massachusetts Customer Solutions Team, the successful candidate will be knowledgeable of transportation innovations and have an understanding of clean technology policies and initiatives. Candidate should demonstrate success working with partner agencies, internal and external stakeholders, and be able to deliver results against targets and goals in a team environment. This role is responsible for managing program performance, reporting and engagement activities collaborating with marketing and business partners to deliver results against approved program targets, products, and services to customers segments in Massachusetts. This role will be responsible for developing relationships with residential customers, with the goal of installing EV charging stations that support growth in tenant and resident EV adoption. This role will include support and management of the residential 1-4 family, the residential turnkey program, and the off-peak managed charging program targeting residential EV customers. The Program Manager is expected to work both independently and collaboratively to ensure customer satisfaction, increase productivity, develop best practices and market-driven strategies. A successful candidate will demonstrate a proven track record of analyzing, managing and delivering results as well as excellent communication and leadership skills.

• Understand customers electrification strategies and priorities, coordinate assessments of client’s existing infrastructure, operations and business needs as part of EV solutions and EV Make-Ready Program (MRP) offerings
• Customer coordination of analysis efforts related to electric operations, rates and clean transportation team for customer EV offers
• Explore innovative solution offerings across the value chain (hardware, software, O&M, etc.) that will deliver value to multiple residential customer segments
• Work with marketing and sales to design and deliver residential customer engagement strategies, business development plans and operationalize customer and vendor participation as part of a multi-year program
• Delivery scope includes meeting near-term goals such as monthly lead management, forecast to goal, standardize processes for best-in-class customer service, compliance and reporting on program trends, challenges and achievement to goals, as well as creating a platform for future growth.
• Deliver high-quality work with adherence to internal and external deadlines.
• Responsible for managing and forecasting against approved program budgets.
• Support portfolio budgets, residential customer participation targets, and collaborate with internal and external partners to develop robust strategies that offer best-in-class approaches for the market, product or service being delivered.
• Responsible for creating mutually beneficial partnerships with key trade allies, agencies and organizations to support state energy goals.
• Monthly/Biweekly analysis, monitoring, and reporting of progress goals and targets including support of regulatory reports and filings.
• Monthly/Biweekly analysis and monitoring of progress of budgets, spending categories as well as quarterly and annual forecasts. Including timely review and approval of invoices, accruals and ad hoc reporting as requested.
• Collaborate with internal and external stakeholders to deliver market specific communications that drive participation and convey important information about the programs offerings, goals or targets.

• Coordinate, manage and execute sales, marketing and/or gap closure tactics to boost program performance to goals.
• Coordinate with Marketing to education customers and vendors in support of programs goals. – Challenge existing ways of working and continuously seek ways to do things better in order to drive greater efficiencies within assigned area.
• Coordinate with IT to facilitate technology platform/app integration (as needed) in support of program delivery goals while enhancing the customer experience.
• Support, review and provide feedback on primary data and secondary research that analyzes electric transportation trends, new measures development and/or new approaches and performance targets for the market.
• Contribute to the research and implementation of best practices, exploring ways to streamline processes and reporting and collaboration with internal departments and external agencies to drive program success.
• Proactively seek ways to improve the program’s services for our customers by soliciting customer and stakeholder feedback. This includes but is not limited to supporting a variety of internal stakeholders, such as regulatory, strategy, and program evaluation, sales, procurement, legal, corporate communications as requested.
• Represent National Grid values when communicating with key internal and external stakeholders such as business, municipal, or regulatory agencies.
• Develop and maintain a technical understanding of electric transportation products, services, and measures that apply to programs, technologies, and properties.
• Develop and maintain a solid understanding of the business by staying abreast of business trends, and learning and sharing best practices.
• Travel periodically to different locations within the National Grid service territory.

Knowledge & Experience Requirements:

• Bachelor’s degree in Business, Marketing, Engineering, Sustainability or Urban Planning or a related required; Advanced degree preferred.
• Proficient in relevant software e.g. Microsoft Office products (Excel, Word, PowerPoint), along with the ability to manage, report and present data as well as learn other programs and applications such as Salesforce and SAP.
• 5+ years’ successful experience managing consumer programs in multiple markets is desired.
• Knowledge of relevant industry practice, legislation, trends and technological advancements.
• Experience in electric transportation, electric transportation program management, residential program delivery, , and familiar with MA regulatory and environmental policy.
• Knowledge of National Grid’s business operations, company policies, and practices is helpful but not required.

Capability Requirements:

• Critical thinking and the ability to organize information (quantitative and qualitative).
• Uses direct persuasion to influence others, using basic data, logic or a solid business case.
• Well organized and flexible to adapt to rapidly changing market conditions.
• Ability to adapt and tailor an approach to a wide variety of audiences.
• Ability to work cross-functionally within a matrix environment.
• Proactive, resourceful, solutions oriented, and driven for results.
• Strong analytical, communication and writing skills.
• Ability to work independently and within a team.
• Strong budgeting and reporting skills with attention to detail.
• Take personal responsibility for correcting problems promptly and communicates customer expectations to monitor delivery and satisfaction.
• This position has a career path which provides for promotional opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills.
• The selected candidate will move laterally at their current band and market reference point and will not be eligible for a promotion at the time of accepting this position. This applies to candidates moving within the same career path (e.g., analyst, supervisor, engineer), or to a different career path (e.g., analyst to engineer, supervisor to analyst). The selected candidate will have an opportunity to be promoted within the career path during the annual salary planning process.

#LI-JF1
#LI-HYBRID