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Overview: As an Associate Digital Product Manager, you will play a key role in driving the success of our digital products. We’re seeking an enthusiastic and hardworking professional who thrives in a dynamic environment. Responsibilities include overseeing product development, collaborating with cross-functional teams and ensuring the delivery of a high-quality digital solution. Your passion for innovation and commitment to excellence will be instrumental in shaping the success of our digital products. Primary product of focus will be Bill Pay.
Primary Responsibilities:
- Manage an existing digital product to optimize customer experience and value, as well as business value
- Create a vision for your product helping to set strategy and influence the work of other teams
- Support the management of vendor relationships to drive cost efficiency, achieve SLAs for optimal performance, includes negotiating contract renewals and new contracts
- Optimizing the product to drive greatest value to the business
- Gather and synthesize product insights (performance, trends, industry and customer insights) to manage existing assets and inform Next Gen product evolution and strategies
- Manage existing issue escalations where product expertise is needed, and if customer outreach or communications are warranted
- Provide “on-call” Incident management support for the digital channels
- Complete other related duties as assigned.
Education and Experience Required:
Associate’s degree and a minimum of 2 years’ digital, marketing, product management, financial, operations and/or project management experience, or in lieu of a degree, a combined minimum of 4 years’ higher education and/or work experience, including a minimum of 2 years’ digital, marketing, product management, financial, operations and/or project management experience
Strong interpersonal skills
Strong verbal and written communication skills
Strong analytical skills
Excellent critical thinking skills
Excellent problem-solving skills
Education and Experience Preferred:
Bachelor’s degree
Experience with process mapping or customer journey mapping
Knowledge of how to write technical and business documentation
Experience working on digital technology projects
Previous financial services industry experience
Location
Abilene, Kansas, United States of America
