Position: SERVICE MANAGER
Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Morgan Automotive. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. At Morgan, we set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development.
As a Fixed Operations Manager, you are the leader of the service and parts team. The Fixed Ops Manager will be responsible for the day-to-day operations of the Service Center and Parts Department, effectively managing a team of advisors, technicians, and support staff. This individual should be focused on delivering the highest level of customer experience. The ideal candidate will demonstrate leadership within the organization, setting example of their team while encouraging continuous improvement.
If you are an individual that runs an efficient and profitable fixed department through productive staffing, customer retention, cost controls, achievements of objectives, and maintains records, please send us your resume.
BENEFITS
• Medical, Dental & Vision Insurance
• Optional Life Insurance
• AFLAC
• Legal Shield
• Short Term Disability
• 401K w/ Match Money
• Paid Personal Days
• Paid Vacation
• Yearly Awards Banquets
• Yearly Holiday Dinners
• Employee of the Month/Year
• 20 Years of Service Rolex Watch
RESPONSIBILITIES
• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer’s experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians’ time is consistently sold to service customers.
• Distribute work between technicians efficiently
• Hires, trains, motivates, monitors performance of the service department staff
• Forecasts goals and objectives for the department and strives to meet them
• Understands and ensures compliance with the manufacturer warranty and policy procedures
• Maintains safe and clean work environment
• Oversee the parts sales process from start to finish
• Communicate with customer on parts status
• Communicate with staff and customers in a friendly and professional manner.
• Be able to read and understand the parts catalog when looking up parts.
• Answers phone calls, providing price quotes and other information
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level service to internal and external customers.
• Maintain weekly bin checks to ensure accuracy of stock.
• Orders out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Make sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Set up orders for daily shipment, delivery, or pick-up
Qualifications
• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug scree
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