Moen Looking for IT Tech Support Specialist at North Las Vegas, Nevada Full Time

This position will provide customers with support at the Desktop and remotely with products that offer improvement in productivity, quality, or processes. Focus will be on Customer service in a timely manner. Seeking and acquiring training to keep up with the latest technologies in order to provide on going quality customer service and support. Adherence to all corporate office automation standards. Responsible for day-to-day troubleshooting of PC problems; the installation/testing of computer hardware, peripheral equipment, and operating systems software. On major projects, participates in the capacity of a technical support team member.

Specific Duties:

• Ensures all duties of this position are carried out according to safe work practices consistent with corporate policy.
• Maintains all aspects of the Desktop environment , including, hardware, software, printer support. Support coverage is Monday through Friday from 8:00 am through 5:00 pm.
• Follows Fortune Brands Water Innovations desktop standard procedures and policies.
• Improve Fortune Brands Water Innovations customer satisfaction, employee productivity and product quality.
• Follows project schedules and provides updates to IT management to assist in project completion in a timely manner.
• Works closely on a daily basis with the Help Desk Associates to review problem calls, visit the customer Desktop, and resolve and document resolution of calls with a key emphasis on Customer Satisfaction and communication to the user.
• Attend problem ticket review meetings to give status and present issues and socialize changes, problems and resolutions with the other members of the team.
• Adheres to Departmental standards and procedures.
• Actively supports employee involvement, such as Employee Involvement Teams, Statistical Process Control, Training, etc.
• Performs other related duties and special projects as required.

Qualifications

• Bachelor’s degree or equivalent experience required
• 2+ years of related experience in IT Infrastructure
• Prior experience with Operating Systems and enterprise-class virtualization technologies: Microsoft Windows, Linux, MS Server
• Working knowledge of Microsoft Windows desktop environments.
• Understanding of LAN/WAN connectivity and troubleshooting
• Familiar with Microsoft Office suite and ancillary software packages at the desktop.
• Proactive performance monitoring with system management and monitoring systems (Splunk, PRTG, SNMP/NetFlow, SCCM, OpsManager, etc )
• Demonstrated ability to effectively communicate complicated issues to users to explain problems and educate customer about their Desktop environment.
• Demonstrated ability to promote positive work atmosphere to achieve the overall goals.
• Good understanding of new technologies. Willingness to learn new functions, software, hardware implementations.
• Demonstrated ability to diagnose and solve hardware problems including problems with monitors, computers (desktop and laptop) and printers.

Additional Information

Hiring Pay Range: $55,000 – $82,500

Actual pay will vary based on qualifications and other factors

Company Description:

At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here

At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: water, outdoors and security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at to learn more

Equal Employment Opportunity

FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at and let us know the nature of your request along with your contact information.