ModMed Looking for Project Coordinator, CS Operations at Boca Raton, FL Full Time

• At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars!
• South Florida Business Journal, Business of the Year 2022
• BIG Awards for Business, Company of the Year 2021
• Best in Biz Award (Silver), Fastest-Growing Company of the Year 2021
• South Florida Business Journal, Best Places to Work 2021
• Inc. Magazine Best Workplaces of 2020

Who We Are

We Are Modernizing Medicine (WAMM)! We’re a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed is based in Boca Raton, FL, with office locations in Santiago, Chile, Berlin, Germany, Hyderabad, India, and a robust remote workforce with team members across the US.

ModMed is hiring a driven Project Coordinator to join our positive, passionate, and high-performing CS Operations team focused on overseeing the coordination of successful implementation methodologies, and deliver successful schedule resourcing. This is an exciting opportunity to manage the operational coordination of projects, reports, activities, and tasks within the CS Operations team according to deadlines created by ModMed within a fast-paced Healthcare IT company that is truly Modernizing Medicine!

Your Role

• Support the CS Operational team to successfully accomplish new and ongoing organizational programs and projects.
• Own all aspects of project creation and administration within the assigned project and scope.
• Facilitate cross-channel feedback from internal stakeholders.
• Work with team leaders, managers, and department heads to learn departmental needs and goals.
• Oversee the intake process for all new programs and projects.
• Ensure that all activities conform to ModMed industry standards.
• Observe, review, and analyze processes to identify inefficiencies and areas where improvements could be made.
• Identify and resolve any problems in the operational process.
• Own and maintain clear standard operational procedure guides to ensure consistency of operations in the organization.
• Collaborate with management and key stakeholders to set departmental and organizational-wide goals.
• Assist departmental leads and management with the coordination of departmental events.
• Schedule and organize meetings and events.
• Document and own necessary meeting notes for any allocated meetings and distribution to key stakeholders.
• Project Auditing: Audit records to determine accuracy of data hygiene and follow up with project managers.

Skills & Requirements

• Bachelor’s degree, preferred.
• PMP Certification and/or Six Sigma Certification, preferred.
• Requires 1-3 years of relevant experience.
• Project management/coordination experience preferred.
• Excellent communication skills, verbal and written.
• Ability to produce high KPI metric results and successful service delivery functions.
• Capability to efficiently complete tasks in a fast-paced environment.
• Exceptional organizational skills and detailed oriented.
• Strong computer skills, including Google Suite (Slides, sheets, documents, etc.)
• Experience with CRM, Salesforce, Cloud Coach, Smartsheet, Asana, or similar products.
• Maintain the characteristics of quality customer service.
• Full understanding of desktop hardware, software applications, operating systems, and network connectivity.

ModMed Benefits Highlight

At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits, including:

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution,
• 401(k) Plan with immediate vesting in the company matching contribution,
• Generous Paid Time Off and Paid Parental Leave programs,
• Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
• Company-sponsored Employee Resource Groups that provide engaged and supportive communities within ModMed,
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability,
• Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.