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Job Class: Office Services Supervisor 1 Working Title: Visiting Application Unit Supervisor Agency: Department of Corrections
- Who May Apply: Open only to Current Department of Corrections Employees
- Date Posted: 4/30/2024
- Closing Date: 5/6/2024
- Hiring Agency: Department of Corrections
- Location: Minnesota Correctional Facility (MCF) – Rush City
- Division/Unit: Administrative Support – Visiting Application Unit
- Work Shift/Work Hours: Day Shift/7:00am – 3:30 pm
- Days of Work: Monday – Friday
- Travel Required: No
- Salary Range: $23.28 – $32.16 / hourly; $48,609 – $67,150 / annually
- Classified Status: Classified
- Telework Eligible: No
- Designated in Connect 700 Program for Applicants with Disabilities: Yes
Make a difference in the lives of Minnesotans.
The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
This position provides supervision of Visiting Application Unit (VAU) staff. The position works independently assigning and controlling workflow and establishing procedures for processing of visiting applications for all agency correctional facilities. Responsibilities include supervision and training of VAU staff regarding the visiting application process including BCA background checks, ensuring data practices are followed with regard to confidential data, ensuring applications are processed in an accurate and timely manner and ensure professional communications occur when staff are dealing with the public, incarcerated populations, agency employees and criminal justice involved professionals.
Minimum Qualifications
- A minimum of one (1) of supervisory or lead work experience, which includes planning, coordinating, assigning and reviewing the work of other staff OR a minimum of two (2) years of advanced-level clerical/office administrative support experience (i.e., Office and Administrative Specialist Senior/Customer Service Specialist Senior or higher).
- Experience in office organization, procedures, and workflow sufficient to develop, modify, and implement procedures, establish objectives, and assess results.
- Customer service experience that demonstrates the ability to solve complex problems and respond to internal and external customer needs.
Applicants meeting the minimum qualifications will be further assessed on the following:
- Ability to provide supervision sufficient to train, assign, control, and evaluate work and hire, discipline, and reward employees.
- Communication skills sufficient to provide exemplary customer service to internal and external stakeholders and staff at all levels of the organization.
- Ability to investigate situations to develop, analyze, and select courses of action and negotiate solutions to make decisions and follow through on matters.
- Organizational skills and the ability to multi-task and prioritize work to meet critical schedules.
Preferred Qualifications
- Current MN BCA Certification
- Experience working in a secured/correctional setting
- Knowledge of the criminal justice system and agencies serving incarcerated individuals.
- Experience working in a call center or comparable environment focused on providing customer service to individuals via phone calls.
Physical Requirements
The selected finalist is required to review and sign a Physical Demands Analysis (PDA) for this position. For a copy of the PDA, please email Lisa Duffin at [email protected].
Additional Requirements
The selection process may include screening the top candidate(s) on their criminal history, predatory offender registration, offender associations and/or other applicable background information in accordance with Department of Corrections’ policy.
Employment history/reference checks, including incidents of sexual harassment, will also be conducted on the top candidate(s) in accordance with Department of Corrections’ policy. This may include a review of job performance and discipline records.
New employees will be fingerprinted within the first 30 days of employment.
How To Apply
Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email [email protected]. For additional information about the application process, go to http://www.mn.gov/careers.
If you have questions about the position, contact Lisa Duffin at [email protected]. or 651-361-7328.
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Lisa Duffin at [email protected].
About Department Of Corrections
Go from a job to a meaningful career with the Minnesota Department of Corrections where we work to transform lives for a safer Minnesota! We hold people responsible for the offenses they commit while giving them the tools they need to succeed as they transition back to our communities. These people may be incarcerated in our correctional facilities or be under our supervision in the community. No matter a person’s custody status, our mindset is the same: a person’s path to rejoining the community starts on the day they begin serving their sentence. Become part of this mindset by joining our team! With the DOC you will find many promotional opportunities, great State of Minnesota benefits, competitive pay, free parking, and workout facilities at most locations.
Why Work for Us
Diverse Workforce
We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found:
- 95% of employees understand how their work helps achieve their agency’s mission
- 91% of employees feel trusted to do their jobs
- 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
- 87% of employees report flexibility in their work schedule
Comprehensive Benefits
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:
- Public pension plan
- Training and professional development
- Paid vacation and sick leave
- 11 paid holidays each year
- Paid parental leave
- Low-cost medical and dental coverage
- Prescription drug coverage
- Vision coverage
- Wellness programs and resources
- Employer paid life insurance
- Short-term and long-term disability
- Health care spending and savings accounts
- Dependent care spending account
- Tax-deferred compensation
- Employee Assistance Program (EAP)
- Federal Public Service Student Loan Forgiveness Program
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] and indicate what assistance is needed.
