Overview The Nutrition Assistant is responsible for obtaining and processing meal orders in a courteous and professional manner; ensuring diet prescription adherence, and maintaining an accurate dietary record for each patient.
Responsibilities
Handles all patient / customer interactions in a courteous and professional manner, using standardized script where required.
Receives patient meal requests by phone call to the diet office, call backs from the diet office
or visitation at the patient bedside. Processes meal orders via computer in allotted time frame.
Orders non-select meals for patients who cannot select a meal and for whom no order has been placed, as appropriate.
Communicates with patient taking menu selections in accordance with diet, food allergies, and food preferences. Ability to verbalize diet-appropriate foods for all house diets; input menus one-on-one with patient &/or family member using Health touch with accuracy.
Keeps accurate dietary records for patients in the computer as necessary.
Records unit pantry refrigerator temperature on a daily basis. Monitors pantries for general cleanliness and refers all issues to Supervisor/Managers.
Ensures all menu choices made by patients are therapeutically accurate, through suggestions of alternatives when necessary for patient satisfaction.
Processes orders for guest trays in a courteous and timely manner
Communicates special requests, important information to appropriate staff in a timely and courteous manner
Prints reports timely.
Processes requests for 10 am, 3 pm, and HS nourishments.
Identifies the needs of the patient population served and modifies and delivers care that is specific to those needs (i.e., age, culture, language, hearing and/or visually impaired, etc.).
This process includes communicating with the patient, parent, and/or primary caregiver(s) at their level (developmental/age, educational, literacy, etc.).
Other duties and/or projects as assigned.
Adheres to HMH Organizational competencies and standards of behavior.
Qualifications
High School diploma or equivalent.
Knowledge of basic principles of nutrition and modified diets.
Proficient in computer skills.
Bachelor’s or Associate’s degree in foods and nutrition.
Bilingual, especially Spanish or Korean language.
Minimum of 1 or more years of similar hospital or acute care experience.