Organization:Mercedes-Benz Manhattan, Inc.
Located on a 330,000 square foot lot on 11th Avenue between 53rd and 54th Streets, Mercedes-Benz Manhattan is the only Mercedes-Benz dealership in the country owned and operated by Mercedes-Benz, delivering an uncompromising inventory of new and pre-owned Mercedes-Benz luxury vehicles and Sprinter Vans. We are the trusted dealership for drivers throughout New York and beyond.
The Fixed Operations Manager promotes Mercedes-Benz Manhattan as a dealership of choice and is responsible for the successful direction and completion of long and short term objectives for the Service and Parts Departments.
WHAT WILL I BE DOING?
As Fixed Operations Manager, you will be responsible for our team of service and parts professionals, valet staff, service loaner fleet, dispatching, service drive, and other key areas of the service operations.
You will be responsible for the discipline, morale, and effectiveness of the staffs of these departments.
You will work with your team to see that departmental goals are met and expenses are controlled, while maintaining high customer satisfaction and loyalty.
You will monitor financial and critical key performance indicators and submit Monthly/Yearly Forecast and Budgetary Planning reports.
You will design and implement long and short-range plans for service and parts departments, BDC area and Collision Center. Plans activities to provide sufficient time for leadership and direction of department supervisors and managers.
You will ensure compliance with federal, state and local regulations and Factory policies and procedures. Maintain a high-performing, efficient and productive department
Collaborates with department employees and managers around activities and issues of mutual interest
Ensures that customer issues, inconveniences, complaints, and misunderstandings are dealt with fairly and quickly.
You and your staff will be responsible to deliver an exceptional service experience which encompasses hospitality, luxury, and a passion for exceeding expectations.
You will develop and monitor critical KPIs such as a reasonable wait for appointments, throughput, efficiency, productivity, satisfaction metrics, and utilization
WHAT IS MERCEDES-BENZ MANHATTAN LOOKING FOR?
Mercedes-Benz Manhattan’s mission is to provide a consistently outstanding brand and customer experience through consistently outstanding preparation, attitude, and teamwork. Our purpose is to create an effortless experience by providing ease and convenience in all our interactions with others. In order to be part of our team, the following values must drive you:
PASSION – We are passionate about the brand and the team we represent. And we love what we do, infusing excitement by offering inspiring experiences to our customers and colleagues.
RESPECT
INTEGRITY
DISCIPLINE
ENTHUSIASM
We consistently express positivity in how we work and what we do. We look forward to the future and changing it for the better
Earning Expectations – 120-150K w/ a highly competitive variable comp structure
College/University Degree or equivalent work experience.
5-7 years’ experience with proven record of accomplishment in dealership Service management. Experience at Luxury / Highline automotive dealership, a plus
Able to commute into and out of Manhattan on a daily basis.
We represent an extraordinary brand and fulfilling our founders’ promise to deliver ‘the best or nothing’ requires the efforts and talents of many exceptional people. We strive to make our workplace one in which individuals feel challenged, fulfilled, and able to reach their full potential.
EEO Statement
Mercedes-Benz Manhattan is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.
Benefits
770 11th Avenue10019 New York
Jerry Rosiello Jr E-Mail: **************@mbusa.com
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