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IT Support Specialist
Job Locations
US-DC | US-VA-Alexandria | US-DC
US-DC | US-VA-Alexandria | US-DC
| ID | 2023-17034 | Category | Information Technology | Security Clearance Requirement | U.S. Citizenship | Type | Regular Full-Time |
Overview
Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of growth and business expertise, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and practice, producing Results that Matter. Come work with the best! We offer opportunity, unique challenges, and clear-sighted commitment to the mission. SPA: Objective. Responsive. Trusted.
The SPA Information Technology (IT) Department consists of over 30 IT professionals across the full spectrum of IT disciplines: end user support, systems administration, network operations, cybersecurity, classified systems administration, and policy & compliance.
We are currently seeking a qualified and highly motivated IT Support Specialist to provide robust customer-facing support at our Washington Navy Yard location. This position will be instrumental in configuring and setting up workstations, printers, and aiding our Government staff with their NMCI Help Desk issues. When not onsite at the Washington Navy Yard Bldg 197, you may be asked to provide IT support to SPA and Government staff at SPA’s 20 M St. office or Alexandria, VA Headquarters.
Responsibilities
Key responsiblities include but are not limited to:
- Guiding Government staff through their NMCI Help Desk issues.
- Troubleshooting core NMCI core software issues and assisting in iPhone/iPad setup, configuration, and troubleshooting.
- Performing day-to-day operational maintanence, troubleshooting, and software installations.
- Configuring office spaces new staff members.
- Collaborating with other members of the End User Services team to resolve complex technical issues.
- Monitoring help desk activity including emails, phone calls, and service requests submitted into SPA’s ticket management system.
Configuring and setting up workstations and printers.
Qualifications
Required Qualifications:
- 2 – 4+ years of IT support / help desk experience in a Windows/AD environment.
- Ability to work onsite 2-3 days a week at the Washington Navy Yard area in 8-hour windows between 0730 to 1800.
- Ability to travel to SPA’s Headquarters in Alexandria or other National Capital Region offices as needed.
- Strong attributes to handle a high volume of customer-facing support.
- Experience working in Microsoft Office programs and Windows 10 desktop operating systems.
- Experience installing software, printers, and network devices.
- U.S. citizenship is required; must be eligible to obtain and maintain a DoD security clearance.
Desired Qualifications:
- College credit or Information Technology (IT) technical coursework.
- One or more of the following professional certifications: A+ CE, Network+ CE, Security+ CE, Microsoft Associate.
- Previous experience with iPhone/iPads setup.
- Experience performing IT services for a Department of Defense (DoD) component or contractor.
MCR, LLC is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
