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Mayo Clinic’s tech culture is rooted in passion for technology, embraces innovative thinking and strives for high performance. Our teams drive change in health care through comprehensive connected health and digital transformation strategies.
Some examples of our major initiatives are:
This transformation creates, connects and applies integrated knowledge to deliver the best health care, health guidance and health information to patients, customers, partners, providers, employees anywhere and anytime so the needs of the patient come first.
Job Description
City Rochester
State Minnesota
Telecommute Remote
Department Information Technology
Description: Why Mayo Clinic
Mayo Clinic is the nation’s best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!
Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits . Eligibility may vary.
Position description
This is a full time remote position within the United States.
The Environment/Release Management team in the EHR and Revenue Cycle Integrated Systems (ERIS) Division has an opening for a Lead Analyst/Programmer. This position will be responsible for leading the day-to-day operations of a team of analysts who oversee the change and release management activities for the Plummer Chart EHR/RCM system. The Lead will provide oversight of and leadership for the use, education, and continuous improvement of these processes by support staff in the Epic environments and in partnership with Epic Hosting. This role requires a high level of organizational and documentation skills, a strong understanding of the enterprise ITSM tools including ServiceNow and Azure DevOps (ADO), and strong written and verbal communications skills for interactions with both technical and clinical users. This position also requires the ability to work with staff at all levels of the organization. The individual will be expected to obtain Epic certification in Data Courier Administration as well as be part of the team on-call rotation.
Accountable for project results and goals set by senior Mayo leadership and provides updates to IT leaders on long-term goal attainment. Directly oversees the activities of the members of the team assigned to the development and maintenance of software-based systems in the supported areas. Provides leadership for the design or selection of solutions, creates and/or implements cross-functional project teams (intact or virtual), and brings together the hardware, software, and personnel responsibilities for implementing solutions to support a customer area. Develops proposals that consider alternatives and business case, and gains needed institutional approvals utilizing strong understanding of financial concepts, business processes, continuous improvement, and organizational development. Works effectively across departmental organizations gaining consensus of stakeholders. Partners with customers to understand their business needs and ensure the activities of the team meet their needs. Assists the Technology Manager in personnel management and supervises staff on projects and assumes supervisory responsibilities for Unit/Division staff as assigned.
Manages projects requiring substantial inter-organizational and intra-organizational coordination. Understands project management methodology and works effectively with Project Managers and the project management offices where appropriate. Interfaces routinely with colleagues who may be located at any of the Mayo Group practices to perform job responsibilities requiring virtual collaboration and partnership.
May serve on institutional committees as member, assistant secretary, or secretary. Will be required to provide 24/7 on-call support.
Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM.
Qualifications
Bachelor’s degree and 5 years’ experience including 3 years’ of demonstrated leadership experience;
Or, Associates degree and 9 years’ experience including 3 years’ demonstrated leadership experience.
Additional qualifications
Evidence of strong communication, organization, problem solving, and facilitation skills.
Demonstrated interpersonal skills including conflict resolution. Demonstrated history of continuing education in personnel and administrative processes. Experience with committee and consensus driven organizations. Some experience with personnel management, resource allocation, coaching and mentoring.
Experience working in healthcare technology. Exposure to managing both custom developed and vendor-supplied applications. Masters degree in applicable field preferred.
Exemption status
Exempt
Compensation Detail
$100,256.00 – $147,389.00 / year
Benefits eligible
Yes
Schedule
Full Time
Hours / Pay period
80
Schedule details
Monday – Friday (business hours); participation in a 24/7 on-call rotation required
Weekend schedule
Participation in a 24/7 on-call rotation required
Remote
Yes
International Assignment
No
Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.
Recruiter
Ted Keefe
EOE
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
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