Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits . Eligibility may vary.
This role represents Mayo Clinic as one of the first contact points a patient or visitor will complete upon arriving to campus and is a critical team member in facilitating patient visits. The Information Desk Attendant provides excellent customer service while establishing and maintaining a pleasant and helpful relationship for patients, visitors, and other Mayo Clinic personnel. In addition to providing overall presence, the Information Desk Attendant may greet patients and visitors and assist in navigation, verify patient appointments, communicate with colleagues within the practice to gather appointment details, understand and enforce the institutional visitor policy, following designated screening script and process flows, and enforce entrance utilization and related policies (ex: masking, badging). Job responsibilities also include remaining calm and composed during stressful situations and effectively de-escalating conflict. This role communicates information accurately in a pleasant and efficient manner to a variety of people, including patients, visitors, medical center staff and other departments. The information desk attendant functions as a resource to these groups and is familiar with multiple resources. The information desk attendant is responsible for coordinating visitors with inpatient units, coordinating the special transportation needs of patients, keeping the patient loading zones clear, assisting with traffic control during all types of weather. Other responsibilities include assisting patients and guests to and from cars, courtesy vans, wheelchair, and stretcher transportation, etc. The information desk attendant carries out all aspects of the job while displaying good judgment and problem-solving skills and assumes the responsibility of self-development within the role. This position will be required to work varied hours, which may include days, evenings, days/evenings, holidays and weekend with rotating days off.
High school diploma or equivalent is required. Previous hospital or clinical experience in a customer related field is preferred. Must be able to work independently. Requires good communication, telephone and human relation skills to interact with staff, visitors and patients. Strong problem solving skills are necessary. Must be able to adapt to unpredictable situations and stress. Works varied hours which may include days, evenings, days/evenings, holidays, and weekends with rotating days off. Basic computer skills required.
Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is $14.79 per hour.
Hours / Pay period
64 hours every two week pay period
Monday – Friday, between 4:45 a.m. and 6:30 p.m.
Rotating Weekends and Holidays
Rotating weekends and holidays
Eau Claire, with a metro area of 163,000 is home to the 11,000 students at the University of Wisconsin – Eau Claire. Strong schools, low crime rate, and a reasonable cost of living may be expected. With an abundance of outdoor activities, The city also serves as the retail center for west central Wisconsin and the major metro area of Minneapolis/St. Paul is 90 minutes away. Mayo Clinic Health System in Eau Claire is recognized as a Best Hospital in Northwestern Wisconsin and within the top 10 for Hospitals in Wisconsin (U.S. News & World Report, 2019-2020).
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.