https://amzn.to/44P6GXZ
Company: | Mayo Clinic |
Industry: | Healthcare / Medical |
Job Type: | Part-Time |
Country: | United States |
State/Province: | Minnesota |
City: | Rochester |
Post Date: | 01/18/2023 01:57 AM |
Why Mayo Clinic Mayo Clinic is the nation’s best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. At Mayo Clinic, we invest in you with opportunities for growth and development. Our benefits and compensation package are highly competitive – for additional information please visit Mayo Clinic Benefits as eligibility may vary. We are excited to invite you to be a part of our team within the Department of Laboratory Medicine & Pathology (DLMP) where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career! Diversity and inclusion are integral to Mayo Clinic’s mission to provide excellent, culturally relevant care in a welcoming environment to all individuals from a wide variety of backgrounds. In DLMP and Mayo Collaborative Services (MCS), we aim to diversify our workforce and to create an inclusive work environment where differences are valued, allowing individuals to achieve and contribute to their fullest potential. By leveraging the strengths that each diverse individual and group brings to the table, we gain the strategic advantages of accelerated innovation, better problem solving, enhanced productivity and job satisfaction, improved quality, and, most importantly, we find better ways to meet the needs of our patients. Position description
Your working environment will be fast paced, and you’ll have many shifting priorities. You will use your critical thinking skills to respond to a variety of technical issues from clients, patients, laboratory staff and physicians via phone, email, web messages, chat, fax, or mail. This includes, but is not limited to, making outbound critical test results, cancellations, revisions, and incoming defects to internal and external clientele. You will resolve technical problems, obtaining additional information at the request of the laboratory to complete testing and ensure patient safety, and investigate new or unusual test requests. You will resolve a wide assortment of hardware/software technical problems, and coordinate problem resolutions with various departments and groups to include off hours and weekend on-call services. You will be managing client complaints and address issues in accordance with laws and regulations of HIPAA, CAP, CLIA, New York State, JACHO and other regulatory agencies. You will be responsible for notifying clients of reagent/assay performance or mechanical/technical issues, facilitating returning of samples, forwarding testing, writing credits, changing and/or canceling testing as determined by the client and DLMP. You will utilize upwards of 30 applications to make informed decisions and must be competent in various computer systems and responsible for system testing and Information Technology (IT) support. *Individuals hired to this position are required to complete 2 years in this role before being eligible to transfer to other positions within Mayo Clinic. **This position is not eligible for visa sponsorship; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. Qualifications
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*Department of Laboratory Medicine and Pathology (DLMP) employees that have been in their current lab/position for less than 2 years must attach an early release approval from their supervisor. **This position is not eligible for visa sponsorship; Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program. Additional qualifications
Exemption status Compensation Detail Benefits eligible Schedule Hours / Pay period Schedule details *100% remote; may work from anywhere in the U.S. Weekend schedule Remote International Assignment Site description Recruiter EOE |
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