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Mayo Clinic is the nation’s best hospital (U.S. News & World Report, 2021-2022) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!
Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits . Eligibility may vary.
Position description
The Patient Appointment Services Specialist is responsible for independently creating and scheduling appointments within the electronic medical record for a complex, multispecialty medical practice. This is supported by gathering patient-specific demographic and provider information to accurately assess the nature of the request and determine the appropriate appointment area; properly advising patients regarding the need for co-payments, referral authorizations, and/or pre-service deposits to ensure the patient arrives on time and is prepared for their procedure or visit; and collecting all Guarantor and insurance details needed to help assess patient eligibility. Through this process, the Patient Appointment Services Specialist responds to and interacts with a variety of individuals including patients, customers, referring physicians, Mayo providers, allied health staff and family members. Appropriate interpretation and application of Mayo policies regarding scheduling criteria and medical need are essential. To provide exceptional service, the Patient Appointment Services Specialist is required to navigate multiple systems simultaneously and is expected to be available or talking with patients and healthcare professionals 80 percent of the day, with the ability to service inquiries without consultation. This requires working with several complex scheduling work flows, managing telephone calls, online requests, and/or fax requests. Accuracy and thoroughness in all patient related activities including electronic communication, is critical. This role requires flexibility which may include cross-coverage and travel depending on location. Hours may vary and additional time or overtime may be required to meet workload requirements.
Qualifications
High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician’s office, appointment scheduler or retail/ service industry; OR Associate’s Degree.
Additional qualifications
Completion of Medical Terminology course preferred. Qualified candidates must be customer-focused, service-oriented, possess strong verbal/written communication skills, and have the ability to trouble shoot, problem solve and balance conflicting demands. Role requires independent decision making and sound judgment capabilities, with a strong attention to detail and follow through. A demonstrated ability to work effectively in a fast-paced team environment, manage difficult and emotional situations, remains calm under stress, display empathy and maintain positive communication is also required. Must have strong keyboarding and computer skills. Demonstrates basic understanding of insurance terminology.
Exemption status
Non-exempt
Compensation Detail
$18.53 – $25.59 / hour
Benefits eligible
No
Schedule
Supplemental/On-call/Per Diem
Hours / Pay period
Casual/Supplemental (Part-Time
Schedule details
Availability from 7:00am to 6:00pm – Monday through Friday. Scheduled hours based on business needs. Training requires full-time hours for the training period.
Weekend schedule
Availability Saturday and Sunday from 7:40am – 5:00pm on rotation/business needs.
Availability holidays from 7:40am and 5:00pm on rotation/business needs.
International Assignment
No
Site description
Owatonna, Minnesota a thriving community of over 25,000 people, boasting one of the strongest economies in Minnesota. Located just 38 miles west of Rochester, MN and 60 miles south of Minneapolis/St. Paul, Owatonna is home to more than 40 industrial business firms as well as the headquarters for Federated Insurance. Minnesota State University, Mankato is located 40 miles west in Mankato as well as renowned private colleges, St. Olaf and Carlton located in Northfield, 35 miles north of Owatonna. Kaplan’s Woods Parkway offers 225 acres for hiking, biking, jogging, picnicking and cross-country skiing. Excellent golfing is available at public and private courses, several of which are staffed by full-time golf instructors. For the tennis enthusiast, both outdoor and indoor facilities provide opportunities for year-round participation. Because many residents love music and the arts, the Owatonna Arts Center displays the work of many local and national artists.
Recruiter
Joy Kundrata
EOE
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.