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Are you looking for meaningful work in a dynamic and fast-paced environment in the heart of the Salish Sea? Maya’s Legacy Whale Watching is a premier, dedicated eco-tour company with a focus on providing exceptional experiences to our guests and promoting conservation in every aspect of our operation. We are looking for a new team member to join our close-knit, professional crew as our Customer Service and Reservations Specialist.
Job description: The Customer Service and Reservations Specialist creates and maintains a welcoming, warm atmosphere for all customers from the very first point of contact. The ideal candidate will help our team facilitate memorable experiences on our premier, small group eco-tours. The customer service specialist is integral to our small eco-tour business, offering exceptional, personalized customer service to each guest, in addition to coordinating dynamic tour schedules, communicating with crew, and overseeing operational needs.
Responsibilities & Duties:
The Customer Service and Reservations Specialist has the following responsibilities and duties:
• Field customer inquiries by phone, email and in person
• Communicate the uniqueness of our products and services to find the
right match for the customer and secure their reservation
• Coordinate tour calendar and schedule resources (vessel and crew)
and adjust both based on demand and availability. This is a very dynamic process and requires the ability to understand and manage multiple moving pieces.
• Provide real time support to ensure passengers have a positive and successful experience with us and our crew have what they need to provide an exceptional tour.
• Uphold company culture and ethos in all communications and interactions with guests, crew, and our island community; including integrity, conservation efforts, going the distance, inclusivity and professionalism
• Work and coordinate with team members who assist with fielding customer inquiries, coordinating schedules, and other tasks
• Help keep seasonal office/storefront clean and organized
• Identify issues before they become problems and resolve them
quickly and compassionately
Requirements & Qualifications:
We are open to a wide range of education and experience. Your skills, mindset and commitment to learning and growth are most important. Some of the skills, qualities and experiences that make our Lead Customer Service and Operations Specialist successful are:
• Ability to provide top tier customer care and resolve customer questions and concerns efficiently and effectively
• Exceptional verbal and written communication skills
• Ability to multitask and effectively juggle multiple priorities
• Computer and internet skills; online reservations software, email,
google calendar and search engines
• Ability to work with a variety of personalities and backgrounds
• Self-motivated
• Ability to read, understand and respond to the needs of customers,
crew, and colleagues
• Proven creative problem solver – you enjoy a challenge and know you
can find a way to make it work!
• Strong analytical and critical thinking capabilities
• Flexible and thrives in a changing and fluid environment
• Ability to work independently
• Ability to work long hours during peak season, sometimes from early
morning into evening hours
Maya’s Legacy Whale Watching and Eco Tours’ Mission:
For over 20 years Maya’s Legacy has operated from San Juan Island in the heart of the Salish Sea. From the beginning we have strived to create an authentic, personal experience while maintaining a reputation for going the distance and being a positive pillar in the local community. We are comprised of a close-knit and diverse team of dedicated eco-tourism specialists working together to offer premier small group experiences with the highest level of customer service. With the intention of perpetuating the legacy and fostering an appreciation of the
Salish Sea for generations to come, we uphold an unprecedented standard of responsible wildlife viewing, personalized private charters, and world- class photography tours.
Compensation:
Maya’s Legacy is largely a seasonal business. Tours are available year- round with demand being highest from late spring through early fall, and sparse in the winter months. We are hiring for a full- time position although the distribution of hours is very seasonal. Compensation commensurate with experience and schedule, conversations beginning with the following:
• Pay depending on experience and schedule
• Potential for one to two months off each year
• Potential to work from home outside of ‘peak season’
***Position to begin March of 2023. Training in March may be less than full time. Full time beginning in April. Eight month position at an hourly rate, with the option of becoming a year round, salaried position going forward.
(March TBD 3-5 days/wk. April & May @ 5 days/wk. June & August @ 6 days/wk. September @ 5 days/wk. October TBD 4 or 5 days/wk, hourly or moving to salary.)
Job Type:
Full-time Benefits:
• Employee discount
• Flexible schedule
• Paid time off
Ability to relocate:
• Friday Harbor, WA 98250 (Required)
Language:
• English (Required)
Communication method(s) used:
• Email
• Phone
• In person
Job Duties:
• Answer incoming customer inquiries
• Collaborate with management teams to stay updated on new
products, services, and policies
• Record customer information within our customer service database
• Engage with clients in a friendly and professional manner while
actively listening to their concerns
• Offer support and solutions to customers in accordance with the
company’s customer service policies
• Keep office space clean and organized
• Other duties as requested
This Job Is:
• Open to applicants who do not have a high school diploma/GED
• A good fit for applicants with gaps in their resume, or who have been
out of the workforce for the past 6 months or more
• A job for which all ages, including older job seekers, are encouraged
to apply
• Open to applicants who do not have a college diploma
Company’s Facebook page:
• https://m.facebook.com/sjiwhalewatch/
