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Are you a compassionate, dedicated individual who is detail-oriented and has great interpersonal skills? Are you comfortable acting as the primary source of information between patients and the hospital’s health care providers? Can you thrive in a high-volume atmosphere where you handle a mix of tasks such as, coordinating services for many individuals and transcribing medical charts accurately and promptly? If so, you may be a good fit for New England’s premier Medical Center Massachusetts General Hospital.
Lunder 9 is a thirty-two-bed adult inpatient acute care medical oncology unit that provides Relationship Based Care. Most of the patients cared for on this unit have a diagnosis of lymphoma, multiple myeloma, sarcoma, or a solid tumor cancer. Patients are cared for throughout the cancer trajectory – from time of diagnosis, treatment and through end of life. Patients admitted to this oncology unit require complex oncology care which includes Phase 1 clinical trials, complex chemotherapy regimens, targeted therapy, radiation therapy, proton therapy and palliative care. The complexities of care provided to our patients also consist of medical management related to their disease or treatment. Pain management, palliative care, emotional and spiritual support, and end of life care are also integral in the care we provide. Integrative complementary therapies, acupuncture, massage, art and music therapy are also available to our patients on the unit. Our goal is to provide compassionate, expert, individualized care to all of our patients and families affected by cancer. Patients are frequently followed from time of diagnosis or referral through end of life. The majority of patients have a diagnosis of leukemia, non-Hodgkin’s lymphoma, sarcoma, or multiple myeloma.
Patients admitted to this unit require complex care focusing on multi-modality treatment that includes high-dose combination chemotherapy, radiation, biotherapy, and bone marrow/peripheral stem cell transplants comprising both autologous and related allogeneic including mixed chimerism.
As a Unit Coordinator, you will play a critical role in patient care by serving as the central source of information by communicating with patients, families and medical staff. You will transcribe medical charts for patients to ensure that all of their medical treatments and procedures are carried out. The position requires a high degree of accuracy and strong communications skills. To fill this position, we are looking for:
– Individuals who are highly organized and can prioritize and manage information in a demanding environment
– Talented and compassionate communicators who manage patient records according to order, completeness, integrity, confidentiality, and security
– People who thrive in a fast-paced environment where accuracy, professionalism and customer service skills are required
– Effective coordinators who can arrange for patient services between multiple departments.High School diploma or GED required; Associate degree preferred.
– Strong communication and customer service skills
– Ability to multitask and prioritize effectively
– Strong organizational and follow through skills
– Ability to be flexible and function effectively within the team environment
– Computer skills necessary (word, excel, and ability to learn MGH systems)
– Sound judgment and critical thinking
– Accuracy and attention to detail
– Must have at least 1 year of customer service experience
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