Role Summary
The Sanders IMPACT Practice Center (IPC) Front Desk Assistant, under the supervision of the IPC Program Manager, provides general administrative support in our interprofessional center, housing both a pro-bono educational practice center as well as a satellite location for Mass Eye and Ear audiology practice. This person functions as the first point of contact for the patients, clients and families that receive services at the IPC. The emphasis is placed on the ability to communicate effectively with faculty, students, staff, researchers, and clinic visitors, including parents of children and those with a broad range of disabilities. This person plays a key role in managing the patient and client experience through reception/administrative support. We are looking for a well-rounded customer service professional who can multi-task, prioritize, and thrive in a community-based educational practice learning environment.
Under the supervision of the Mass Eye and Ear (MEE) Practice Manager, this position also provides administrative support two days a week to the MEE satellite clinic within the Sanders IPC. The role requires management of confidential patient information, scheduling patient appointments, answering phones with the highest level of customer service, checking patients in and out of appointments, collecting copayments, and other ancillary services. Emphasis is placed on organization and the ability to prioritize tasks related to patient care and student training.
About our Center: The Charles A. & Ann Sanders IMPACT Practice Center is located at 2 Constitution Warf, Charlestown. The center is part of the MGH Institute of Health Professions which is the clinical education practice arm of Mass General Brigham. The purpose of the center is to connect high-quality academic training in the health professions to rich interprofessional supervised practice environments within and outside the campus to community partners in order to bridge service gaps experienced by a diverse society along the healthcare continuum. The Massachusetts Eye and Ear Infirmary satellite audiology clinic is the most recent addition to the services provided in the center in support of clinical audiology training and service delivery.
Duties & Responsibilities:
20% (general duties)
30% (Duties specific to MEE Audiology clinic)
50% (Duties specific to IPC centers)
EDUCATION:
Skills/Abilities:
a) Administrative Skills–
b) Technical Skills–
WORKING CONDITIONS:
Position functions within a typical office and patient environment. Occasional evening or weekend work may be required in order to fulfill assigned duties as dictated by fluctuations in clinical workload and/or staffing vacancies.
Work Schedule: Monday: 9:00-5:30, Tuesday: 8:00-4:30, Wednesday 8:00-4:30, Thursday 10:30-7:00, Friday 8:00-4:30
About MGH Institute
MGH Institute of Health Professions is a graduate school in Boston that provides entry-level and post-professional programs in Nursing, Communication Sciences and Disorders, Genetic Counseling, Occupational Therapy, Physical Therapy, and Physician Assistant Studies. The PhD in Rehabilitation Sciences and a PhD and Master of Science in Health Professions Education have been added in recent years along with two brand new programs: Master of Health Administration in Leadership and Master of Science in Healthcare Data Analytics to meet rising demand for highly educated health care professionals, educators, and researchers. Integrating classroom learning with research and clinical experience, the Institute grants doctoral degrees, master’s degrees, awards certificates of advanced study, and offers continuing education to practicing professionals.
MGH Institute of Health Professions is the only degree-granting affiliate in Mass General Brigham (MGB), the largest private employer in the Commonwealth of Massachusetts. The Institute has been recognized multiple times by The Chronicle of Higher Education as a “Great College to Work For.” A leading health sciences educational institution, MGH Institute provides students with outstanding academic programs, many of which are ranked among the best in the nation.
MGH Institute of Health Professions has announced an organization-wide anti-racism initiative to think boldly about race and bring together all members of the Institute community to address systemic racial injustice as well as oppression more broadly. The plan seeks to create a supportive and inclusive campus environment and better support the diverse communities the school serves. We are excited about this new initiative and are hiring employees who are committed to justice, equity, diversity, and inclusion and will contribute to our anti-racism and anti-oppression approach.
EEO StatementThe MGH Institute of Health Professions is an equal opportunity employer and is committed to enhancing the diversity of its faculty and staff. We welcome nominations and applications from individuals who would bring diversity of experience, thought and practice to the Institute’s research, teaching and clinical missions. Applications from protected veterans and individuals with disabilities are strongly encouraged.
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
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