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Department of Pediatrics
Job Description
POSITION : Practice Manager – MGHfC Pediatric Group Practice, Charlestown Pediatrics, and Adolescent Medicine
JOB CODE/GRADE : 838/129
SUPERVISOR : Administrative Director Pediatric Primary Care
SCOPE OF POSITION
Receiving general direction from the Administrative Director and the Chiefs of the Pediatric Group Practice and Adolescent Medicine, provides practice management oversight for the clinical operation, administrative work, and clinical research activities within the three practices. Provides supervision, back-up, and cross-coverage support for practice operations as required. Works with the Physicians and other clinical staff members to ensure a quality-based, customer-oriented flow of work. Drawing on a broad understanding of Hospital and physician practices and policies, and displaying a high degree of initiative and independent judgment, the incumbent will continually assess and direct a wide range of practice issues. Requires discretion and judgment to organize priorities, complete tasks, and handle confidential patient information. The position involves coordination of responsibilities related to office management, patient care, administrative, and clinical research. The Practice Manager is responsible for performing and coordinating special projects for the Practice and serving as a Practice representative for office-staff related issues. This position supports physicians and clinical efforts within the practices.
PRINCIPAL DUTIES AND RESPONSIBILITIES
MANAGES DAY-TO-DAY PRACTICE OPERATIONS
BILLING AND SCHEDULING OVERSIGHT
Policies & Procedures
Compliance and Education
Billing Issue Resolution
Tracking & Reporting
EXPENSE PROCESSING AND TRACKING
Oversee purchasing, invoice payment, and employee reimbursement practices in compliance with MGH/MGB policies.
HUMAN RESOURCE RESPONSIBILITIES
Timekeeping and Payroll
Staff Coordination and Oversight
New Hire Processing
ADMINISTRATIVE & RESEARCH RESPONSIBILITIES
QUALIFICATIONS
SKILLS AND ABILITIES REQUIRED
SUPERVISORY RESPONSIBILITY
The Practice Manager is expected to hire, train, and supervise office staff; to provide day-to-day coordination of office operations among staff; to ensure suitable telephone and staff coverage; and to monitor other operational issues to ensure the smooth functioning of the office. Supervision includes oversight of patient services coordinators, medical assistants and other practice staff.
WORK CONDITIONS AND SCHEDULE
Normal office conditions. 40-hours standard work schedule. Ability to attend occasional meetings outside of typical work hours is required.
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, requirements or skills required of personnel so classified.
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