The Patient Services Coordinator III functions within the ambulatory practice as the department team leader coordinating administrative functions within the practice while assisting the department administration with the effective management of the practice’s daily operations and revenue enhancement.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Perform all duties and responsibilities of a PSC I and II at Urogynecology Front Desk.
Check-in / Check-out patients, answer phones, scheduling of appointments, prepares daily paperwork, faxing, responds to Patient Gateway messages, and populates and manages multiple provider schedules in Epic.
Manages the Referral Work queue and Outside referrals that come into the practice.
Follows and enforces all Covid 19 guidelines and protocols for patient screening and masking.
Works to ensure HIPAA Confidentiality and Privacy Policies is fully implemented.
Coordinates the workflow and schedules within the department to insure an efficient daily operation and troubleshoots workflow issues as needed.
Function as the department’s “Super User” for EPIC CADENCE scheduling system including Template Building for provider schedules.
Identifies and communicates to the Practice’s leadership issues of process creating inefficiencies within the operation. Assists in their resolution, working within the department and with management for the practice location.
Investigates and resolves issues relating to and arising from the referral and/or billing process, which interrupts the delivery of care to a patient or the reimbursement for services rendered. Addresses patient questions, complaints and concerns. Works closely with Financial Staff for insurance requirements.
Functions as the department resource for referral and insurance issues. Remains current on the changing issues impacting the health care insurers for scheduling purposes.
Possesses a thorough knowledge of HMO, managed care, other third party insurers, and available patient financial services/resources to assist patients and their families.
Assists with special projects as required. QUALIFICATIONS:
Associate’s Degree in Secretarial Science/Business, or a Secretarial Training Certificate Program preferred
Minimum of 3 years work experience in medical group practice, billing and/or managed care setting required.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Demonstrated experience to interface with various levels of the practice with administration and clinicians.
Thorough knowledge of EPIC CADENCE system modules and its features, electronic
medical record modules.
Demonstrated ability to work independently, with limited supervision, resolve issues, be organized, attentive to detail and achieve outcomes within the team.
Demonstrates effective interpersonal and communication skills.
Effectively interacts with all levels of management and Urogynecology team to include: MA’S, MD’S, RN’S, as well as peers.
Demonstrates knowledge of HIPAA Confidentiality and Privacy policies.
Demonstrates an understanding of Disaster protocols to include: fire, safety, code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines.
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