Massachusetts General Hospital Looking for Medical Asst., Mobile Health at Massachusetts Full Time

The Medical Assistant (MA) is an integral member of the mobile health team that is dedicated to increasing access to quality healthcare for vulnerable communities in the greater Boston area.

Mobile health services are specialized by “clinic” and include COVID-19 testing and vaccination, hypertension screening/treatment, and substance use disorder screening/treatment.

Under the direction of the Clinical Lead (NP) or other provider, the Medical Assistant is responsible for assisting physicians, nurse practitioners, and/or nurses with evaluation, management, and treatment of patients who seek care at one of the mobile clinics. His/her primary roles are to register patients in the electronic medical record system; to assure efficient patient flow; to assist providers within the scope of the MA skill set; to maintain neat, clean, and safe patient care areas, and to promote patient satisfaction by interacting with patients in a professional, friendly manner consistent with their needs.

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Assists mobile team with the set-up and take-down of the mobile clinic site
2. Assists Operations Manager with patient flow; greets arriving patients and directs to appropriate location as needed
3. Welcomes patient and registers/updates registration in EPIC
4. Prepares patient for examination:
   • Checks patient’s identification using two identifiers
   • Documents chief complaint and symptom(s) in the medical record
   • Documents interval medical and family history in the medical record
   • Reviews current medication list and prescriptions that need to be renewed
   • Documents all drugs and other allergies
   • Reviews record for immunization and other health monitoring needs
   • Obtains age-appropriate vital signs and other measurements appropriate to visit
   • Instructs patient in how to prepare for the physician or nurse practitioner (assisting as necessary)
   • Anticipates / sets up special equipment and/or supplies needed for the visit
   • Alerts the physician or nurse practitioner when patient is ready and communicates pertinent clinical information
5. Assists patient through check-out process when visit is complete
6. Cleans and prepares area for next patient
7. Responds to needs to expedite visits and keep on schedule
8. Assists the Provider and/or Nursing staff with patient care during the visit:
   • Adheres to hand hygiene and standard precaution guidelines, employing additional precautions as appropriate
   • Collects specimens and performs CLIA-waived tests during according to protocol, including:
     • Blood (phlebotomy)
     • Sputum
     • Finger sticks
     • Rapid strep or COVID-19 testing
     • Throat cultures
9. Assists provider and/or nursing staff with patient examination, procedures, and treatments as directed
10. Performs other tests, procedures, and treatments as directed including:
    • • Visual acuity
      • Simple dry, sterile dressing
      • Electrocardiograms, office spirometry, peak flow, administration of nebulizer treatment
      • Immunizations and administration of other medications as ordered by the provider
      • Patient education
11. Documents testing / results per protocols; uses appropriate flow sheets and screening forms for chronic disease management
12. Assists the Provider and Nursing staff with work outside the visit
    • Performs designated tasks related to tracking test results; may communicate normal test results to patients as directed by a provider or nurse
    • Performs initial response telephone screening following protocols provided by the practice
13. Faxes, mails, or telephones in prescription renewals as directed by the prescribing provider and under the supervision of the prescriber or a nurse
14. Maintains neat, clean, and safe exam rooms and treatment areas
    • Assures patient care areas are neat, clean, professional-looking
    • Assures exam and treatment areas are properly stocked, equipped, and secured
    • Assures all equipment is in good working order
    • Cleans exam rooms and equipment after each patient use per protocol
15. Adheres to Human Resource policies with respect to attendance and dress code
16. Promotes customer satisfaction by interacting with patients in a professional, friendly manner consistent with their needs
    • Recognizes and respects cultural diversity
    • Adapts communication to the patient’s understanding
    • Employs professional telephone and interpersonal techniques
17. Functions as an integral part of the mobile health care team
    • Interacts in a professional, cooperative way with other staff
    • Accepts and delegates responsibilities in a positive manner
    • Is a team player and offers help to others in the practice when not busy
    • Before taking breaks / lunch makes sure adequate coverage is available and gives hand-off communication to covering personnel
    • Engages in constructive problem solving with others in the practice as problems arise
    • Attends and participates in practice staff meetings
18. Performs other tasks (when not “in the field”) as delegated by Operations Manager

SKILLS/ABILITIES/COMPETENCIES REQUIRED:

REQUIRED

• Excellent critical thinking skills
• Excellent communication skills
• Ability to document all patient communications and clinical treatments accurately
• Comply with established risk management and safety procedures
• Comply with all local, state and federal privacy and confidentiality rules and regulations

• Sound judgment and problem-solving ability
• Ability to prioritize tasks in a complex and busy environment and see them through to completion
• Accuracy and attention to detail
• Maintain or obtain CPR certification and participate in site-based CPR drills.
• Clinical skills include but are not limited to:
  • Applies the principles of aseptic/sterile technique and infection control at all times.
  • Performs sterilization of medical equipment
  • Complies with all quality control programs
  • Educates the patient within the scope of practice and as directed by supervising provider in health maintenance, disease prevention, disease management and compliance with treatment plan.

PREFERRED

• Bilingual

LICENSES, CERTIFICATIONS, and/or REGISTRATIONS (if applicable):

• MA Certification preferred

  Basic Life Support certification required

EDUCATION:

• H.S. Diploma (or equivalent) required.

EXPERIENCE:

• 1 year of experience in physician office setting is preferred

  6-12 months experience as a MA preferred

WORKING CONDITIONS:

• This position entails a significant amount of time in a mobile/community environment. While much of the work may take place on the mobile clinic (van) there are duties performed outside and adjacent to the mobile clinic. It will be necessary to dress for varying weather conditions as needed. The position requires the ability to commute to and from site locations and also work remotely as required.