In order to meet the needs of MGH primary care patients, a new model for primary care is required, with a particular emphasis on team-based care. Care teams will “partner” with each patient to define and help them reach their health goals. These health goals will be achieved by providing the patient with superior access to care, information and tools that promote collaboration with their care team and increased patient self-management of health. The design of the care teams, clinical operations, and information technology will ensure that each staff member is well supported and can effectively use their unique skills as they collaborate to care for patients.
Reporting to the clinical program manager and / or practice manager, the medical assistant will be an integral member of his / her care team, working together to provide superior care and service to a panel of primary care patients. The Medical Assistant will be expected to have a global view of the day and support the patient, provider and other members of the care team to provide patients with comprehensive / effective visits and complete the tasks of the day as efficiently as possible. The Medical Assistant (and all other team members including physicians) will be expected to continually critique his / her role and offer suggestions for improvements and efficiencies in the process design. Medical Assistants from one team may be asked to support other teams as needed and can expect the same support from their colleagues.
General Responsibilities
* Excellent interpersonal communication and skills whether in person, via the telephone and/or in writing.
* Superior service attitude
* Compassionate and kind
* Energetic and upbeat.
* Self-motivator
* Works well both independently and as part of a multidisciplinary team.
* Demonstrates intellectual independence and initiative and has a desire to learn and develop new skills and better methods of completing work efforts.
* Exceptional organizational and time management skills; ability to organize time and priorities effectively, asking for direction when appropriate.
* Flexibility and proven ability to handle multiple tasks.
* Experience with common PC computer software including Microsoft Word, PowerPoint, Excel, Access and Outlook, reference management software.
* Excellent sense of humor.
* Comfortable in a practice environment/culture that promotes ongoing change toward process improvement
Current phlebotomy experience and pediatric experience preferred
*Basic CPR training required
*Minimum of high school diploma, GED or equivalent
*Graduate of approved Medical Assistant program required
Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
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