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The Emergency Department (ED) Registrar initiates contact with patients to ensure that the ED patient registration and billing process is complete and accurate. The incumbent will perform full patient registration duties including obtaining, verifying, and recording personal, demographic, financial, and visit-specific clinical information. The incumbent must be able to function in both the Main ED Check-in location and most treatment areas throughout the ED. The Registrar must be able to prioritize and multi-task in a fast-paced and hectic clinical environment. The Registrar provides administrative support as needed to ED administrative, operations, and clinical staff.
Skills/Abilities/Competencies
- General administrative skill set including basic computer skills required for use with MS Office and EPIC
- Sound judgment and critical thinking
- Ability to prioritize and handle multiple tasks in a very busy environment
- Strong organization and follow-through skills
- Accuracy and attention to detail
- Strong customer service and interpersonal skills
- Strong communication skills
- Must be flexible and able to function within a team
- Ability to maintain composure in stressful circumstances
Education
- A High School diploma or GED required
- Associate/Bachelors degree preferred
Experience
- Healthcare/registration setting preferred
- Knowledge of insurance or registration systems helpful
- 1-year related work experience preferred
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
