Reporting to the Senior Director of Donor Relations, the Director will oversee the hospital’s top donor recognition society, in addition to managing a stewardship portfolio. The Director will collaborate with the Senior Director to develop, streamline and maintain stewardship processes and systems and manage the Principal Gift Stewardship team.
The Director will work collaboratively with colleagues across the department and hospital to advise and implement individualized stewardship plans, programs and other deliverables, both virtual and in-person, during the Campaign for Mass General and beyond. The Director will also provide guidance and direction to senior leadership and volunteers in an effort to advance the culture of philanthropy across Mass General and successfully execute formal and informal stewardship strategies.
To Apply
Applications must include a current resume and a cover letter detailing applicable experience and accomplishments.
About Us
Massachusetts General Hospital is one of the world’s top academic medical centers. It is the original and largest teaching hospital of Harvard Medical School, where nearly all our staff physicians serve on the faculty.
Mass General has pioneered medicine for more than 200 years, and we’re thinking big about the future. We are in the midst of our largest comprehensive fundraising effort- The Campaign for Mass General – which seeks to raise $3 billion in philanthropic funding. To learn more about our Campaign, click here .
Our Department
The Development Office is a vibrant and collaborative team focused on advancing the hospital’s mission of health care excellence. We are committed to expanding the philanthropy that makes this mission possible.
We offer a competitive benefits package including generous health care and retirement plans and an array of professional development opportunities. We also offer a Flexible Workplace Program, a hybrid work model that affords employees the opportunity to work in the office a minimum of 4-6 days per month, depending on the business needs of the role. We comply with all Mass General Brigham conditions of employment , including vaccination mandates.
Diversity and inclusion are priorities for our office and the hospital . We strongly believe that a team of diverse identities, experiences, opinions and perspectives drives creativity, innovation, and excellence.
Click here to learn more about our team and what it’s like to work with us.
Principal Duties and Responsibilities
• Lead a best-in-class Principal Gifts (PG) stewardship and engagement program to ensure a strategic, creative, and impactful donor experience for the hospital’s most generous donors
• Oversee development, implementation and maintenance of dynamic stewardship processes and systems that ensure meaningful and sustainable donor stewardship
• In collaboration with the Senior Director, oversee the hospital’s top donor recognition society, develop annual stewardship and communications calendars, work with gift officers to expand and enhance the donor’s experience and manage key touchpoints and bespoke events for this cohort
• Serve as stewardship manager for a portfolio of $5M donors, collaborating with gift officers to create and implement proactive, strategic and customized stewardship plans, including custom gifts and communications
• Assign stewardship management portfolios for each PG team member and realign as needed
• Lead efforts to create new initiatives and enhance existing deliverables to promote donor retention, inform donors about the impact of their philanthropy and inspire further giving
• Collaborate with colleagues to develop PG reporting standards and formats in the new Ovrture platform, ensuring a highly personalized, dynamic and elevated donor experience
• Lead, coach and mentor direct reports and staff; cultivate a team-oriented culture of achievement; guide goal-setting; provide meaningful and timely performance evaluations
• Manage all aspects of report design, production and tracking for donors in portfolio; work with vendors, arrange photo and video shoots and collaborate with partners across the hospital to ensure impactful and meaningful content
• Oversee the maintenance and integrity of stewardship data in the department’s CRM database and assist with development and maintenance of reports
• Collaborate with Special Events and Integrated Marketing and Communications teams to design and carry out curated stewardship programs and experiences for top donors
• Develop and manage trainings around best practices and procedures for the team
• Help develop stewardship tools, resources and trainings for gift officers, as needed
• Partner with colleagues to gather donor feedback to measure the effectiveness of the stewardship program and improve best practices
• Partner with Development Talent Management to recruit, hire and onboard ensuring diversity, equity and inclusiveness in hiring and recruiting practices
• Contribute to maintaining positive office morale, even in the face of high work volume and challenging periods
• Proactively participate in professional development opportunities
• Prepare and regularly update progress reports
• Take on other office-wide duties at the request of Development leadership
• Adhere to the mission, credo, and standards of behavior of Mass General Qualifications
This position requires a minimum of 7-10 years of related work experience and a bachelor’s degree. The ideal candidate will have several years of experience managing teams and programs.
Also, the ideal candidate should possess the following skills, abilities, and attributes:
• Strategic thinking and planning skills
• Ability to manage and motivate staff to meet program goals
• Superior project management skills
• Creative problem-solving skills and the ability to use sound judgment within broadly defined policies and practices
• Ability to work independently, lead, or be part of a team as relevant and with minimal supervision; resourcefulness
• Exceptional attention to detail
• Strong commitment to quality work, customer service, and high productivity
• Ability to organize and prioritize tasks and prepare timely responses
• Proficiency in Microsoft Office suite applications and online resources
• Experience with Blackbaud CRM or other fundraising software, preferable
• Experience with Ovrture or digital stewardship software, preferable
• Experience in video creation and editing, a plus
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