Triages phone calls from patients, families, providers, etc.; responds to clinical related communications, as directed.
Contacts patients to update medication reconciliation lists; supports management of prescription refills; and handles insurance prior authorization of medications.
Conducts insurance prior authorization of diagnostic testing and procedures.
Tracks, collects, and reviews outpatient test results; reviews abnormal results with supervising physician/mid-level practitioner; and informs patient of test results and clinical impact/plan.
Completes various medical and administrative forms, e.g. disability, VNA documentation.
Assists with clinical instruction for patients, e.g. medication teaching.
Supports administrative operations by acting as a clinical liaison to administrative support staff.
Maintains and follows patient care protocols.
Performs other duties, as directed.
Office and outpatient care environments.
Can work in a hybrid model following the onboarding period
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