PRINCIPAL DUTIES AND RESPONSIBILITIES:
Please note, the functions below are representative of major duties that are typically associated with these positions. Specific responsibilities may vary based upon departmental needs. Similarly, not all duties that have been outlined will be assigned to each position.
Major duties
1. Coordinate Uber ride bookings and function as a resource for all ride issues.
2. Identify problems, troubleshoot and develop solutions.
3. As a part of research study activities, maintain the study’s Uber Health account.
4. Describe the Uber health access to participants and orient and enroll them in Uber Health if needed.
5. Utilize the Uber Health platform to coordinate rides for HHAs.
6. Rides will be both pre-scheduled and on demand.
7. Participant Data management and transfer of select data according to Uber Health Dashboard requirements.
8. Be responsible for entering participant data accurately , including ride addresses, phone numbers, etc.
9. Implement and maintain privacy and confidentiality of study participants’ information.
10. Maintains records and databases
11. Uses software programs; Uber Health Dashboard to generate Uber ride requests
12. Performs administrative support duties as required- SKILLS/ABILITIES/COMPETENCIES R EQUIRED:
1. Must possess the ability to work independently without supervision during evening, night, weekend, and holidays.
2. Display sound interpersonal skills.
3. Must have excellent oral communication skills, including with laypersons and older participants.
4. Must be able to follow directions and prioritize tasks.
5. Must be able to identify problems and develop solutions.
6. Must possess a good degree of computer literacy, including use of software applications.
7. Ability to trouble-shoot software and application misfunction on PC computers.
8. Must demonstrate professionalism and respect for participants’ rights and individual needs.
9. Ability to work well with technology and willingness to learn and work with Uber Health Application.
Qualifications – External EDUCATION:
– Associate degre e required.
EXPERIENCE: some relevant course / project work desirable, those with minimum prior experience will be considered.
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