Performs all duties of PSC II and PSC III as needed in support of patients and providers.
Collaborates with the other team members to coordinate day-to-day activities of the administrative support staff.
Leads the training of permanent and temporary staff and is empowered to deliver functional guidance and feedback.
Functions as an Epic and Cadence Super User and resource to administrative support staff.
Reviews the Cardiac Arrhythmia and EP referral work queues for lag and prompts administrative support staff as necessary in support of timely patient flow and provider productivity. Troubleshoots Access Office issues as appropriate.
Collaborates with administrative and clinical support teams to assist in the resolution of patient service, referral and insurance issues.
Assists in projects related to Ambulatory Practice initiatives, patient satisfaction, Cardiology Division and/or EP practice goals.
Assists practice leadership with development and revision of policies, programs and procedures.
Builds and maintains relationships with across the Cardiology specialties to facilitate positive morale and support provider workflow.
Assists in the communication of department announcements, policies and procedures as appropriate.
Ensures that HIPAA privacy policies and procedures are fully implemented and reviews any Patient Privacy changes with PSC team to ensure understanding and implementation.
Leads the work of 8 permanent Patient Service Coordinator’s and temporary staff, as necessary, in support of EP attending physicians, Nurse Practitioners (NPs) and Ambulatory Advanced Practice Providers (APP).
Associate or bachelor’s degree in business administration or healthcare administration preferred.
Minimum of 3-5 years of healthcare experience required.
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