Maersk Agency USA, Inc. Looking for IT Manager (Shift 2) at Los Angeles, CA  Full Time

IT Shift Manager – NIGHT ( Los Angeles, California-Onsite role)

PURPOSE:

The hands-on “Terminal IT shift manager” manages operational availability of Technology Infrastructure, Systems, and Service vendors during the work shift. This role is responsible of ensuring that local IT delivery team and IT service vendors deliver to expectations during operational work shift. The role will be tasked with implementing IT procedure for vendors and for teams under its responsibility. The role focuses on local terminal IT operations while partnering with regional & global IT teams for a consistent execution of shared services and tool.

Candidate must have an experience with management and with practice for running IT operation, with management of technology infrastructure, systems and in people management. The candidate will lead and manage a focused technology team, technology vendors and work towards developing and delivering high quality business and foundational IT technology area. The candidate must be skilled in working alongside operational area users, in collecting and managing operational requirements, and in problem solving.

PRINCIPAL ACCOUNTABILITIES:

Overall responsibilities are the following:

• Manage team & IT Service vendors in their responsibilities for delivering & maintaining tech infrastructure, tech solutions and day-to-day operational management of the end user expectations, services, and associated IT tools.
• Provide oversight and governance to ensure high-value, appropriate technology solutions are implemented along with maintaining productive relationship with business stakeholders.
• Responsible for management of IT system environments availability, management of IT and OT releases and new solutions. Coordinate with terminal IT (Information Technology) and OT (Operational Technology) teams for doing release planning, approvals and anything impacting systems availability in production.
• Coordinate on IT management activities with the offshore teams, regional and global teams and with operational execution functions on the terminal.
• Management of people and procedures required to enable 7×24 support activities for terminal production environments; including administration, incident resolution and end-user expectations management.
• Design policies, procedures/processes and implement them with the consent of the IT Leadership team.
• Determines IT infrastructure, system/service availability requirements based on agreed-upon SLAs, including downtime and maintenance windows.
• Identify, raises and track issues, remove barriers, resolves problems of medium complexity involving stakeholders, and escalates to the appropriate level when required.
• Manages contracts with vendors (e.g., development platforms, IT infrastructure, telecommunication companies, business system managers) and software licenses.
• Work with terminal IT Director, define the proper management strategy to ensure proper service and capability of IT organization.

Company Benefits:

• Medical
• Dental
• Vision
• 401k + Company Match
• Employee Assistance Program
• Paid Time Off
• Flexible Work Schedules (when possible)
• And more!

Pay Range:

$160,000 to $180,000

*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

Maersk Warehousing and Distribution USA LLC is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities who are applying for positions in the U.S. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

If you are interested in applying for employment with us in the U.S. and need special assistance or an accommodation to use our website or to apply for a position, or if you need a reasonable accommodation to perform a job, please contact the applicable Human Resources Department by emailing [email protected]. You may also contact the Human Resources Department by calling 844-447-7878. Determinations on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company.

Pay Transparency Notice:
https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.