Love in Faith Looking for CRM Specialist at Anaheim, CA Full Time

This is a fully remote position within the United States.

About Love in Faith

Love in Faith is an energetic, fast-growing e-commerce company that focuses on Christian apparel. We pride ourselves on delivering top-quality products and a unique shopping experience for our customers.

Here’s why you should consider us:

1. Rapid Growth: We’re not your typical startup. Our exponential growth speaks volumes about the opportunities that await you. Be part of something big!
2. Remote Flexibility: Enjoy the freedom to work from your preferred location, without sacrificing your career goals.
3. Culture: Our team knows how to work hard and play harder. We value creativity, innovation, and a positive work environment. Join us in celebrating successes, big and small.

About the Role

We are actively seeking a talented CRM Specialist to join our team. As a CRM Specialist, you will be a key player in optimizing our customer relationship management strategies. The ideal candidate will bring expertise in Klaviyo or an equivalent tool, possess a knack for dynamic email and SMS campaigns, and thrive in a fast-paced fashion retail environment.

Responsibilities:

1. Klaviyo Expertise

• Demonstrate proficiency in Klaviyo or equivalent CRM tool.
• Utilize the platform for effective customer segmentation and targeted communication.

2. Dynamic Email and SMS Campaigns

• Develop and execute dynamic email and SMS marketing campaigns.
• Personalize content to enhance customer engagement and drive conversions.

3. Dynamic Flow Building (Marketing Automation)

• Build and optimize dynamic customer journeys through marketing automation.
• Implement strategies to enhance the customer lifecycle experience.

4. Fast-Paced Retail Experience

• Thrive in a fast-paced fashion retail environment.
• Adapt and contribute to evolving marketing strategies and trends.

5. Quality Assurance Methodology

• Implement rigorous quality assurance checks for all CRM communications.
• Ensure accuracy, consistency, and compliance with brand standards.

6. Exceptional Attention to Detail

• Maintain an exceptional level of attention to detail in all aspects of CRM activities.
• Uphold brand integrity through meticulous execution.

7. HTML Email Building

• Ability to build and customize emails using HTML.
• Ensure seamless integration of creative and technical elements.

Requirements

• Proven experience as a CRM Specialist or similar role.
• Proficient in Klaviyo or equivalent CRM tool.
• Strong understanding of dynamic flow building and marketing automation.
• Experience in a fast-paced fashion retail environment.
• Quality Assurance methodology with acute attention to detail.
• Ability to build and customize emails through HTML.

Physical Demands:

While performing the duties of this job, the employee routinely is required to sit; walk; talk and hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. Speaking and hearing ability sufficient to communicate in person, over the telephone, and/or via video conference.

• The ability to stand, walk, and sit in a computer chair for long periods of time.
• The ability to see and respond to dangerous situations.
• Speaking and hearing ability sufficient to communicate in person, over the telephone and/or via video conferences.
• Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment.

Emotional Demands:

• Data analysis & interpretation. You will have to process and review a lot of information from a variety of sources, understand how data is collected, assess data quality, and how to use the information.
• Communication skills. You need to have advanced communication skills in both oral and written form. Emails and written communication with colleagues and external partners, written reports for senior executives. Able to communicate complex financial information to people outside of the finance department.
• Comfortable with technology. Able to navigate data through computers, mobile, software, databases. Stay up to date with technology advances.
• Oriented to detail. Financial forecasts rely on projections which can be impacted by even minor changes in sales patterns, consumer sentiment, economic shifts, competitor changes, etc. You will need to be attuned to small changes in all streams of data.
• Confident decision-making skills. You will need to review data and make sound decisions on what actions to take and make confident recommendations to senior management. You may need to make decisions quickly with limited amounts of information in urgent situations.

For Applicants with Disabilities:

Reasonable accommodation will be made for those that qualified during application process. If you need accommodations during the hiring process, please let us know when you submit your application, and we’ll do our very best to adjust as need

Benefits

• Medical, Dental, Vision
• Health Savings (HSA) & Flexible Spending Account (FSA)
• Company Paid Life Insurance
• Supplemental Benefits Available
• Accident Insurance
• Critical Illness Insurance
• Unlimited PTO Policy
• Paid Parental Leave

Other Company Perks:

• Monthly Utility Stipend
• Team Meetings Coffee/Food Stipend
• Health & Wellness Stipend
• Education & Professional Development Stipend
• Charitable Gift Matching