About The Position

Manage customer requests for spare parts

Prepare in the ERP and send out customer offers for spare parts or deal with offer requests from webservices
Manage customer inquiries on spare parts pricing, availability and order processing
Follow-up on selected customer offers for spare parts to maximize sales
Place customer orders for spare parts in ERP and send order confirmations or deal with orders placed through webservices
Follow-up customer orders for delivery on-time and in-full and all time proactive backlog management
Manage customer payments terms with financial department
Coordinate logistics according to specificities of the country and requirements from customer
Process customer requests for return of spare parts and other spare parts-related claims
Manage customer information in the ERP, participate to reports promotion & assistance to customers for SSO
Follow up on non-conformity issues and work to provide resolution to customer leverage privileged customer interface position to maximize sales potential participate to customer review on commercial actions (ASM, CCM, PA)

Requirements

Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics
Able to work independently and under pressure
Able to manage priorities and multiple customer requests
Expertise in Excel and ERP Systems , SAP is a plus
Certificate in Logistics is a plus
Knowledge of order management processes
Excellent communication skills, both written and verbal

Benefits

Salud / Seguros

Vacaciones / Flexibilidad de Trabajo

Beneficios salariales

Beneficios Extras + Educación

Comedor
Capacitaciones internas que impulsan tu desarrollo profesional y personal
Se otorga un servicio de transportación colectiva con rutas y paradas definidas.
Tendrás acceso a cursos virtuales y con valor curricular a través de LinkedIn Learning,

7238-27042024

Listopro Looking for Procesos y operaciones at Guadalajara, Jalisco, México Full Time

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